We’re sorry that you're having trouble logging in to the mobile app.
Here are some common issues and how you can resolve them:
- Account is not activated yet
You would have received an account activation email after you made your first purchase with FWD. Please click on ‘Activate your account’ to activate your FWD online services account.
- Forgot your password
You can reset your password by clicking ‘Forgot password?’ on the FWD account login page. You’ll be prompted to enter your NRIC and email address to proceed.
- Outdated FWD SG app
Please update your FWD SG app to the latest version.
- Unable to log in the FWD SG app using Singpass
If you are facing issues with your Singpass, you may contact the Singpass helpdesk at +65 6335 3533 or email firstname.lastname@example.org.
If you face other issues, you can contact us here.