How do I contact FWD for help in case of an emergency? Faith, your friendly assistant December 15, 2021 08:29 Updated Please call our FWD Emergency Assistance hotline at +65 6322 2072. You can call us any time of the day or night, from anywhere in the world, and we’ll be ready to assist you the best we can. Related articles How do I submit my Travel claim and what are the documents required? What are the possible scenarios where FWD will not pay for my claim? What should I do if my check-in baggage is lost by the airline? Is there any penalty if I file a claim after I return to Singapore? What is the 24-hour roadside assistance from FWD?