How do I use my eCard on the mobile app?

Simply login to the FWD SG Mobile app, under the ‘My  Policies’ screen, locate your Travel policy, click ‘Visit Doctor’ and you should see a ‘See your eCard’ option. Click on that to see your eCard. 

If you bought an annual travel policy, you can activate your eCard by:  

• Selecting your date of return to Singapore 
• Confirming if you’ve seen a doctor overseas 
• Clicking on [activate eCard] 

 If you bought a single travel policy, you can activate your eCard by:  

• Selecting your date of return to Singapore 
• Confirming if you’ve seen a doctor overseas 
• Uploading evidence of your travel back into Singapore (eg: a bus/boat/flight ticket or pass showing the date and time of your trip back to Singapore) 
• Clicking on [activate eCard] 

To use your eCard 

Show your eCard and your original NRIC or FIN at one of our clinics (you can find the list of clinics  under the ‘Visit Doctor’ ‘Locate a Clinic’ page.