The 24-hour roadside assistance service from FWD is available for customers of FWD Car insurance and FWD Motorcycle insurance. It offers support in the event of a breakdown or if your car or motorcycle becomes unsafe to drive due to an accident. The service includes helping to jump-start your car battery or towing your car or motorcycle to a workshop.
If you are involved in an accident, you can call our FWD Emergency Assistance hotline at +6563222072 and our Emergency Assistance team will immediately dispatch the Mobile Accident Response Service (MARS) personnel to your location. On arrival, MARS personnel onsite will assist you with accident reporting as well as with taking photos at/of the accident scene before arranging for your car or motorcycle to be safely towed away. We will also arrange for alternative transport so you can get to your destination safely.
MARS can also be activated for mobile reporting requests. For example, if you have determined that your car or motorcycle does not need to be sent for repair, you may call our FWD Emergency Assistance hotline at +6563222072 to inform of the accident and request for mobile reporting to lodge an accident report at the location of your choice.