Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What are the payment method options for FWD Life Income?
You can pay using any of the following options: GIRO (General Interbank Recurring Order); direct bank transfer; or PayNow to our UEN at 200501737HSLP.
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What is the term for the FWD Payer Premium Waiver Rider?
The term of the rider can be the same or shorter than the term of the fixed-term FWD Future First policy (the base plan). Minimum term of rider: 5 years Maximum term of rider: 100 years less the po...
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Can I make changes to my FWD Critical Illness Plus insurance coverage amount or benefits after I buy it?
You can decrease the sum insured under your policy at any time. The new sum insured will be effective on your policy from the next premium payment due date. The decrease in sum insured should be in...
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Can I add COVID-19 rider after travel policy is purchased?
The addition of COVID-19 rider can only be made at the point of purchase of the travel policy. If you would like to add COVID-19 rider after you purchase the travel policy, you may do so by cancell...
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What does "Cancel For Any Reason" optional benefit cover?
We will reimburse you up to 50% for all accommodation and transportation costs incurred, capped at the benefit amount indicated in the table of benefits, if your trip was impacted by any of the cov...
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Are there any circumstances where I won’t be able to claim under "Cancel For Any Reason" optional benefit?
In order to be able to claim under Cancel For Any Reason optional benefit, you must have purchased this cover within 7 days from the initial trip deposit for your trip*. In addition, we won't pay f...
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How do I unsubscribe from the marketing mailing list or update my marketing consent?
You may update your marketing consent for all your policies by contacting us via email contact.sg@fwd.com or calling our hotline +65 6820 8888. Please note that your marketing consent preference wi...
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Who can buy FWD Life Income?
If you are between 18 and 70 years old, a resident of Singapore holding an NRIC, FIN, or a work permit, you will be able to purchase FWD Life Income. Foreigners may also purchase the policy in Sing...
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What happens if the secondary person insured dies before the active person insured?
Nothing happens – no death benefit will be paid out. The policy will continue as if no secondary person insured was appointed. The policy owner can appoint a new secondary person insured if the pol...
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Can I take a loan from my policy’s surrender value?
If your policy has a positive surrender value, you may apply for a policy loan after 2 policy years, subject to our policy loan requirements. We will charge you interest on the amount you owe, at i...