Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Does FWD’s Personal Accident insurance product cover infectious diseases like COVID-19, Dengue and Malaria?
Yes, we do provide cover for COVID-19, Dengue and Malaria, as well as 21 other infectious diseases. Do note that there is a waiting period and subjected to the terms and conditions of the policy. Y...
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Does FWD Travel Insurance cover for loss of passports and cash while I am overseas?
Our policy provides cover for loss of travel documents including your passport. For cash (including travellers’ cheque), cover is provided for theft only. You may refer to our policy wording for mo...
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I can't log in to my FWD Online Services account. What should I do?
If you have just bought your first policy with us, you will receive an activation email, with instructions to activate your account and set up your password.Thereafter, you may log in to your FWD O...
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How do I contact FWD for help for medical evacuation and repatriation for my FWD International Health insurance policy?
Please call our FWD Emergency Assistance hotline on +65 6715 9919.
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Would I be covered under my FWD International Health insurance policy for outpatient medical expenses?
Outpatient medical expenses would only be covered if you’ve opted for this benefit. Kindly review your policy contract.
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How do I submit my Pre-Authorisation form for my FWD International Health insurance policy for my hospital admission?
For scheduled admission, you can download a copy of the form from our website or alternatively, you can contact our medical administrator at +65 6715 9919 for a copy. Our medical administrator will...
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How long does it take to process my reimbursement medical claim for my FWD International Health insurance policy?
If the treatment was paid by you, please send your invoice through our website either by logging into the customer portal or through the web form. Upon receiving the required documents, we will ass...
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How long before my travel date can I buy FWD’s COVID-19 enhanced travel benefits?
You can buy FWD’s COVID-19 enhanced travel benefits together with our travel insurance up to 180 days before your scheduled trip.
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What is the difference between FWD Travel insurance and COVID-19 Enhanced Travel Benefits?
FWD Travel insurance covers you for overseas medical expenses, theft of or damage to your personal belongings, baggage or travel delay and more, while the COVID-19 Enhanced Travel Benefits is an ad...
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What are the payment frequencies and payment methods for FWD International Health?
We accept payment via credit, debit cards (Visa and MasterCard) and eGiro. You can choose to make payment monthly or yearly. We will debit your premiums for the subsequent instalments from the same...