Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
How do I make premium payments for my FWD policies using GIRO?
For your FWD policies, you can make premium payments via two GIRO methods in SGD. GIRO payment methods3 FWD policy How to set up? eGIRO (Preferred method) Term Life and health FWD Future Fi...
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Can I make premium payments for my FWD policies purchased through financial advisers, using PayNow?
Yes. You can make premium payments in SGD via PayNow for your FWD policies for the following products that are purchased through financial advisers. FWD policy Unique entity number (UEN) Ter...
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I don’t know my No Claim Discount (NCD). What do I enter when getting a quote from FWD?
You may want to check with your previous or existing insurer on the NCD. If you are unsure about your NCD but would like to buy a policy immediately, you can enter it as 0%. We will also verify you...
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Can I buy motorcycle insurance from FWD if I use my motorcycle for delivery of goods or food delivery services?
Yes, please choose Commercial Use when buying. Please note that you cannot lease or rent out your motorcycle.
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Does FWD offer instalment payment plans for car insurance premiums?
Yes, an interest-free instalment payment plan for 6 months or 12 months is available if you hold a Visa or MasterCard credit card from OCBC, and when the premium is above S$500.
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How do I renew my FWD Car insurance?
We will send you a reminder to renew your FWD Car insurance 60 days before expiry of your current policy via email and SMS. You can renew your policy by Clicking the link in your Renewal email or ...
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What are my claim options if I am not at fault for the car / motorcycle accident?
You have the following options: Claim directly against the third party who is liable for the accident. You can bring your damaged car / motorcycle to any of our premium workshops or your own prefe...
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What is No Claims Discount (NCD)?
At NCD 50% under Comprehensive cover, you will be entitled to our Lifetime NCD Guarantee, and your NCD will not be penalised for at-fault claims as long as you stay with us. We also offer a NCD Pro...
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If I am suffering from a medical condition, can I still buy travel insurance from FWD?
Yes, you can. Please note that under general exclusion, pre-existing medical conditions are not covered. In order to be covered for claims where the causes are directly linked to a pre-existing med...
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What is excluded from FWD’s travel insurance?
The primary exclusions are claims related to the following: Visiting any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing the tra...