Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Do I need to continue to pay premium after my Critical Illness Claim is submitted?
You should continue to pay the premiums for that policy until your claim has been concluded.
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To whom will the Critical Illness Benefit be paid?
The payment will be made to the Policyowner. However, if there is a nomination of beneficiary under Section 49L (Trust Nomination) of the Insurance Act, the claim payout will be made to the benefic...
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How do I submit a Death Claim and what are the documents required?
To make a death claim, please download the Death claim form and fill it, prepare the documents listed below, and email the form and documents to lifeclaims.sg@fwd.com. Documents: FWD Death Claim F...
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I’d like to change my beneficiaries. What should I do?
It depends on whether your beneficiary is a trust nominee or a revocable nominee. If your beneficiary is a trust nominee, you can only make changes after your trust nominees agree to your change re...
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Is it compulsory for me to name a beneficiary?
No, it’s not compulsory for you to name a beneficiary, but doing so gives you the option of legally distributing your policy benefits to your nominated beneficiaries. You can find out more about no...
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What happens if the person protected by personal accident insurance disappears?
If the insured person goes missing, we will cover to the extent that: Enough evidence shows the insured person went missing in an accident; The insured person has been declared dead by court order...
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How does FWD define “accident”?
An accident is a sudden, unexpected event resulting from external causes. If an activity is considered risky, or injury was self-inflicted, or it is planned or impulse suicide, we don’t consider it...
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Which countries are excluded from FWD’s Personal Accident insurance plan?
Any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing travel to are excluded.
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I cancelled the credit card I used to buy my policy. How do I get refund when my policy is cancelled?
In this case, we will give you a cheque refund and send the cheque to the latest mailing address updated in our records.
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What is the ‘free look’ period for this Personal Accident policy?
The ‘free look’ period is 14 days during which you can cancel the policy and receive back your premium.