Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Who can buy FWD’s Personal Accident insurance?
If you are between 18 and 65 years old (both inclusive) and a resident of Singapore holding NRIC or FIN, you can buy our Personal Accident insurance. Certain covers we offer will be approved based ...
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I am thinking of selling my vehicle. Can I shorten my policy period?
Unfortunately, you will not be able to shorten your policy period. Instead, you may choose to cancel your policy using your FWD Online Services account after you have sold your vehicle. The cancell...
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My premium was deducted even though I do not wish to renew my policy. How do I get a refund?
For Life Insurance policies: If you do not wish to renew your policy, you will have to submit a cancellation request before the renewal premium is deducted. This can be done by logging in to your F...
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I do not wish to renew my policy. What should I do?
For General Insurance policies: You’ll receive a renewal quote via email when your policy is up for renewal. Simply ignore the email if you do not wish to renew your policy. For Life Insurance po...
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How do I update my maid’s details - name, passport number, Date of Birth, Work Permit number?
If you wish to update your maid’s details such as her name, passport number, date of birth, work permit number, you can do so by contacting us via our hotline at +65 6820 8888 or emailing us at con...
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The FWD SG app froze while I was keying in my details. What should I do?
We’re sorry that you're having trouble using our mobile app! You can try closing and re-opening your app. If the problem persists, do take a screenshot of the error message (if any) and send it to ...
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Will my premiums for my FWD Recover First policy be waived if I successfully claimed under the Future Protect Benefit?
Yes. Upon a successful claim under the Future Protect Benefit, the premiums for your FWD Recover First policy will be waived during and after the reset period.
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Who is the ‘Proper Claimant’ entitled to receive the claim proceeds?
Proper Claimants are defined under Section 61 of the Insurance Act as the ‘widower, widow, parent, child, siblings, nephew or niece of the deceased (with proof of relationship). Section 61 of the I...
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What is the Grant of Probate or Grant of Letters of Administration?
A Grant of Probate is a court order given to the executor appointed by the deceased in his Will. Where the insured died without a Will, the court will issue the Grant of Letters of Administration t...
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Who can buy HDB Fire Insurance from FWD?
All HDB Flat owners can buy HDB Fire Insurance. It is compulsory if you have an outstanding HDB mortgage loan