Your purchase could be on hold for the following reasons:
- we’d like to talk to you about your health conditions;
- we’ve yet to receive a document we asked you for; or
- we’ve requested you to undergo a medical check-up and have yet to receive your medical results.
In general we will review your application and respond in 3 working days. Please check your mailbox, including your spam folder, for an email from us.
If you would like to get in touch regarding your application status, please email us at contact.sg@fwd.com.