FWD Life Protection
- What is FWD Life Protection?
- What are the key features of FWD Life Protection?
- What is Minimum protection level (MPL)?
- Will the minimum protection level (MPL) amount remain the same throughout the policy term?
- Can the multiplier factor and minimum protection level (MPL) age option be changed during the policy term?
- What happens if there is a change in sum insured?
DIRECT Whole Life insurance
- I am still not sure what type of DPI to buy and how much coverage I need. What should I do?
- What do I need to disclose in my DPI application?
- What other important points should I be aware of?
- What are the different premium payment periods offered for whole life DPI and how do I choose between them?
- How much insurance coverage can I buy?
- How much insurance coverage do I need?
Cancer 100 insurance
- Are deductibles and co-insurance payable for FWD Cancer 100?
- What if I change my mind after purchasing the policy?
- I have a ‘US indicia’. Will I be subjected to Foreign Account Tax Compliance Act (FATCA) requirements when I buy FWD Cancer 100 insurance?
- What documents will I receive after successfully purchasing FWD Cancer 100 insurance?
- How can I retrieve my saved FWD Cancer 100 insurance quote from FWD?
- How long is my insurance quote valid for?
Flex insurance
- What is FWD Flex insurance?
- What is the amount of protection I can buy under FWD Flex insurance?
- Do I need to go for a medical examination to buy FWD Flex insurance?
- Can I buy FWD Flex insurance if I have a medical condition?
- Can I choose how long I would like to be covered for my FWD Flex insurance?
- When does my FWD Flex insurance coverage start?
COVID-19 Enhanced Travel Benefits
- What is the difference between FWD Travel insurance and COVID-19 Enhanced Travel Benefits?
- How long before my travel date can I buy FWD’s COVID-19 enhanced travel benefits?
- Can I change my coverage start date if my trip gets postponed?
- What is the maximum number of people and what countries do the COVID-19 Enhanced Travel Benefits cover?
- What documents will I receive after purchasing FWD’s COVID-19 enhanced travel benefits?
- What happens if I want to cancel this policy?
Car insurance
- Can I opt for my preferred car repair workshop when I claim with FWD Car insurance?
- What cars can be insured under FWD’s car insurance?
- Who can buy FWD’s car insurance?
- What should I declare for the number of claims?
- Can I insure someone else who drives my car with my FWD Car insurance?
- My car is still under manufacturer / dealer warranty. What should I do?
Big 3 Critical Illness insurance
- Can I buy FWD’s Big 3 Critical Illness insurance and how do I buy it?
- Can I buy FWD’s Big 3 Critical Illness insurance for my parents or child(ren)?
- What is the maximum protection I can buy under FWD’s Big 3 Critical Illness insurance?
- What information do I need to provide to FWD to get a quote for my FWD Big 3 Critical Illness insurance?
- How long is my FWD Big 3 Critical Illness insurance quote valid for?
- How can I retrieve my FWD Big 3 Critical Illness insurance quote from FWD?
Critical Illness Plus insurance
- What is FWD Critical Illness Plus insurance?
- Can I buy FWD Critical Illness Plus insurance and how do I buy it?
- Can I choose how long I would like to be covered for my FWD Critical Illness Plus insurance?
- How does the Auto-reload Benefit work for FWD Critical Illness Plus insurance?
- What is the maximum critical illness protection I can buy under FWD Critical Illness Plus insurance?
- What information do I need to provide FWD to get a quote for FWD Critical Illness Plus insurance?
Term Life Plus insurance
- What is the spouse insurance benefit under FWD Term Life Plus insurance?
- Will I still be covered under FWD Term Life Plus insurance when I move to a different country?
- Do I need to pay for a medical check up?
- Will my FWD Term Life Plus insurance be automatically renewed?
- Can I choose how long I would like to be covered for FWD’s Term Life Plus insurance?
- I’m currently covered by another life insurance policy. In this case, can I still buy FWD’s Term Life Plus insurance?
Home insurance
- Who can buy FWD’s Home Insurance?
- What types of home insurance does FWD offer and what is the duration of cover?
- What is the ‘free look’ period for this FWD Home Insurance policy?
- Where can I get a quote or buy home insurance from FWD?
- The property I would like to insure is not under my name, it is under the estate of a deceased family member. Can I still buy FWD Home insurance?
- Do you offer instalment payment plans for home insurance payments?
Cancer 2.0 insurance
- What is FWD Cancer 2.0 insurance? What type of cancer does this plan cover?
- What is the maximum protection I can buy under FWD Cancer 2.0 insurance?
- Do I need to go for a medical check-up for FWD Cancer 2.0 insurance?
- Can I buy FWD Cancer 2.0 insurance if I have a medical condition?
- Can I choose how long I would like to be covered for my FWD Cancer 2.0 insurance?
- When does my FWD Cancer 2.0 insurance cover start?
Maid insurance
- Who can buy FWD Maid insurance?
- When should I purchase my maid insurance? What date should I use as the start date for the insurance plan?
- Is my confinement nanny covered under FWD Maid insurance?
- Does FWD Maid insurance cover pre-existing conditions?
- What are the payment methods available for FWD Maid insurance?
- What should I expect after successfully buying FWD Maid insurance?
Personal Accident insurance
- Am I covered for food poisoning under FWD Personal Accident insurance?
- Does FWD Personal Accident insurance cover hospitalisation and surgery costs?
- Who can buy FWD’s Personal Accident insurance?
- What Personal Accident insurance product does FWD offer?
- How does FWD define “accident”?
- Which countries are excluded from FWD’s Personal Accident insurance plan?
Motorcycle insurance
- Who can buy FWD's motorcycle insurance?
- What should I declare for the number of claims?
- Can I buy motorcycle insurance from FWD if I do not have a riding license?
- How does FWD define Personal Use and Commercial Use?
- What are the different types of excess for FWD Motorcycle insurance?
- For FWD Motorcycle insurance, am I allowed to choose my own workshop?
International Health insurance
- Can I buy FWD’s International Health insurance and how do I buy it?
- When does my FWD International Health insurance cover start?
- What are the payment frequencies and payment methods for FWD International Health?
- What documents will I receive after successfully buying FWD’s International Health?
- Must I inform FWD if I change my mobile number or email address for my FWD International Health insurance policy?
- Must I inform FWD if I change my address, country of residence or nationality for my FWD International Health insurance policy?
Heart Attack insurance
- Can I buy FWD’s Heart Attack insurance and how do I buy it?
- Can I buy FWD’s Heart Attack insurance for my parents or child(ren)?
- What is the maximum protection I can buy under FWD’s Heart Attack insurance?
- What information do I need to provide to FWD to get a quote for my FWD Heart Attack insurance?
- How long is my FWD Heart Attack insurance quote valid for?
- How can I retrieve my FWD Heart Attack insurance quote from FWD?
Stroke insurance
- Can I buy FWD’s Stroke insurance and how do I buy it?
- Can I buy FWD’s Stroke insurance for my parents or child(ren)?
- What is the maximum protection I can buy under FWD’s Stroke insurance?
- What information do I need to provide to FWD to get a quote for my FWD Stroke insurance?
- How long is my FWD Stroke insurance quote valid for?
- How can I retrieve my FWD Stroke insurance quote?
HDB Fire insurance
- What is the difference between FWD HDB Fire insurance and FWD Home insurance?
- Who can buy HDB Fire Insurance from FWD?
- When do I need to buy HDB Fire Insurance from FWD?
- Where can I buy HDB Fire Insurance from FWD?
- What does HDB Fire Insurance from FWD cover?
- How to extend my home protection beyond HDB Fire Insurance?
Travel insurance
- Who can purchase FWD’s travel insurance?
- What types of travel insurance does FWD offer and what is the maximum number of people allowed in a policy?
- How does FWD define “Child” for the purpose of travel insurance?
- Is there any age limit as to who can buy travel insurance from FWD?
- If the Ministry of Foreign Affairs of Singapore (MFA) issues a travel advisory against travelling to my destination country, am I still covered under FWD’s travel insurance?
- Which countries are excluded from FWD’s travel insurance plan?
Commercial Car insurance
- Does FWD offer commercial car insurance if I get paid for driving for ride-hailing companies such as Grab, Ryde or Gojek?
- Who can buy FWD’s commercial car insurance?
- What are the different types of excess for FWD Commercial Car insurance?
- For FWD Commercial Car insurance, am I allowed to choose my own workshop?
- For FWD Commercial Car insurance, who is allowed to drive my car?
- How can I retrieve my commercial car insurance quote from FWD?
FWD Life Income
- How can I repay my loan?
- Can I take a loan from my policy’s surrender value?
- Will I be able to get a refund if I cancel my FWD Life Income policy?
- What is the minimum premium required to start a FWD Life Income policy?
- What are the payment method options for FWD Life Income?
- Who can buy FWD Life Income?
FWD Future First insurance
- What is FWD Future First?
- I am covered the same amount for the FWD Future First (the base plan), FWD Critical Illness Rider and FWD TPD Rider. What happens when I make a claim for total and permanent disability?
- What are the available policy terms for FWD Future First?
- Are premiums guaranteed for FWD Future First and its add-on rider?
- For the FWD Future First 10-year renewable plan, will the policy be renewed automatically and will my premiums be charged upon renewal?
- What is Home Care Support Benefit under the FWD TPD (Total and Permanent Disability) Rider, FWD Critical Illness (CI) Rider and FWD Total CI Rider?
FWD Recover First insurance
- What is FWD Recover First?
- What are the unique features of FWD Recover First?
- How does the Reset Benefit work for FWD Recover First?
- How does the Special Benefit work for FWD Recover First?
- Will my premiums for my FWD Recover First policy be waived if I successfully claimed under the Future Protect Benefit?
- Can I buy FWD Recover First and how do I buy it?
FWD Save First Series 2
- What is FWD Save First Series 2?
- Can I surrender (cancel) my FWD Save First Series 2 policy?
- Can I take a partial withdrawal on my FWD Save First Series 2 policy?
- Can I take a policy loan on my FWD Save First Series 2 policy?
- Can I buy FWD Save First Series 2 and how do I buy it?
- When does my cover for FWD Save First Series 2 start?
Direct Term Life Insurance
- Can I buy FWD’s DIRECT – Term Life insurance and how do I buy it?
- When does my FWD DIRECT – Term Life insurance cover start?
- What are the payment frequencies and payment methods for FWD’s DIRECT – Term Life?
- Will I get a refund if I cancel my FWD DIRECT – Term Life insurance policy mid-term?
- What documents will I receive after I successfully buy FWD’s life or health insurance online?
- Can I make changes to my FWD DIRECT – Term Life insurance coverage after I buy it?
Medical Second Opinion
- How does MediGuide choose their medical centers?
- How many times can I use the Medical Second Opinion service?
- Is it my responsibility to collect my medical records?
- Will my medical records remain private?
- What if the Medical Second Opinion differs from the original diagnosis and treatment?
- What is the next step after I receive my Medical Second Opinion?
Making payment
Reinstating a policy
More questions on buying insurance
- Can I digitally sign forms for FWD policies purchased through my financial adviser representative?
- What promotions do you currently have?
- How do I retrieve my saved insurance quote from FWD?
- What are pre-existing medical conditions?
- Does the 14-day free-look period only apply to new policies purchased?
- When does my cover start?
Save Smart Series
- When does my cover for FWD Save Smart Series start?
- Can I buy FWD Save Smart Series?
- Can I take a policy loan on my FWD Save Smart Series policy?
- Can I take a partial withdrawal or partial surrender on my FWD Save Smart Series policy?
- Can I surrender (cancel) my FWD Save Smart Series policy?
- What is FWD Save Smart Series?