Why must I include my policy number in the reference field for bank transfer payments? Faith, your friendly assistant August 17, 2026 04:15 Updated Your policy number allows us to:Match your payment to the correct policyAvoid delays or misallocation of funds Related articles What details do I need to include when making payment via bank transfer or PayNow? Can I make premium payments for my FWD policies purchased through financial advisers, using PayNow? What happens if I enter the wrong reference or forget to include it for my bank transfer payment? How do I make premium payments for my FWD policies purchased through financial advisers using bank transfer? I have already made payment. Why is my policy still showing as unpaid?