Why must I include my policy number in the reference field for bank transfer payments? Faith, your friendly assistant August 17, 2026 04:15 Updated Your policy number allows us to:Match your payment to the correct policyAvoid delays or misallocation of funds Related articles What details do I need to include when making payment via bank transfer or PayNow? What happens if I enter the wrong reference or forget to include it for my bank transfer payment? Can I make premium payments for my FWD policies purchased through financial advisers, using PayNow? How do I make premium payments for my FWD policies purchased through financial advisers using bank transfer? What should I do if my payment is not reflected after 2 working days?