Faith, your friendly assistant
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Activity overview
Latest activity by Faith, your friendly assistant-
Faith, your friendly assistant created an article,
What happens if I enter the wrong reference or forget to include it?
Your payment may:Be unidentified or delayedRequire manual verificationIf this happens, please contact us with:Payment proofDate and amount paidYour policy numberIf the policy number is missing or i...
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Faith, your friendly assistant created an article,
Why must I include my policy number in the reference field?
Your policy number allows us to:Match your payment to the correct policyAvoid delays or misallocation of funds
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Faith, your friendly assistant created an article,
What details do I need to include when making payment?
When making a bank transfer or PayNow payment, please ensure:Pay to UEN: [Insert company UEN]Reference / Remarks: Your policy numberThis is critical for us to identify and allocate your payment cor...
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Faith, your friendly assistant created an article,
What should I do if my payment is not reflected after 2 working days?
If your payment made via Bank Transfer or PayNow to our UEN has not been reflected after 2 working days from the time FWD has received the funds, please contact our customer engagement team and pro...
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Faith, your friendly assistant created an article,
How long does it take for my payment to be reflected in my insurance policy?
For payments made via Bank Transfer or PayNow to our UEN, please note that the bank may take some time to transmit the payment to FWD. After we receive the funds, please allow up to 2 working days ...
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Faith, your friendly assistant created an article,
I have already made payment. Why is my policy still showing as unpaid?
Payments made through Bank Transfer or PayNow to our UEN are not reflected immediately. There may be a delay as your bank transmits the payment to FWD. Once the funds are received by us, it may tak...
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Faith, your friendly assistant created an article,
Why hasn't my insurance payment been updated yet?
If you made your payment via Bank Transfer or PayNow to our UEN, please note that it may take some time for your bank to transmit the payment to FWD. Once the funds are received by us, please allow...
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Faith, your friendly assistant created an article,
Do FWD covers frequent flyer miles if I use it to redeem my flights?
Yes, under our Business or First Plan, we cover the airline’s cancellation or change fees to reinstate your frequent flyer miles or points for fully redeemed tickets, up to the plan limit.This cove...