Faith, your friendly assistant
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Activity overview
Latest activity by Faith, your friendly assistant-
Faith, your friendly assistant created an article,
Where can I update my preferred payout method?
You may update your preferred payout method through: FWD Website's Customer Portal: https://www.fwd.com.sg/portal/ FWD Mobile App "FWD SG" found on App Store or Google Play Store FWD Website's C...
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Faith, your friendly assistant created an article,
What documents would I need to submit for a direct bank transfer request?
For a direct bank transfer set up as a payout option, please furnish a copy of the bank book or bank statement stating the name of bank, account number and the account holder’s name. Alternatively,...
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Faith, your friendly assistant created an article,
What is the maximum payout amount that is applicable for a PayNow transaction?
PayNow is only applicable for payouts up to S$200,000 to the policy owner's Singapore bank account.
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Faith, your friendly assistant created an article,
If I would like to choose PayNow as my preferred payout method, what do I need to do?
To set up PayNow as your preferred payout method, please be informed that we are only able payout on PayNow to a NRIC/FIN account. We will not be able to make transaction on PayNow to Mobile accoun...
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Faith, your friendly assistant created an article,
Can I use my preferred payout method for claims-related payout?
No. Your preferred payout method is not applicable for claims-related payout.
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Faith, your friendly assistant created an article,
Is third-party crediting allowed?
No. Third-party crediting is not permitted. The account holder’s name must match with that of the policy owner.
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Faith, your friendly assistant created an article,
What is the currency denomination that the payout can be credited in?
All payouts are transacted based on the policy currency.
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Faith, your friendly assistant created an article,
Can payouts be credited into a foreign bank account?
No. Payouts are restricted to Singapore-registered bank accounts that support direct crediting only.
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Faith, your friendly assistant created an article,
What will happen if the policy is assigned, or a trust is created over the policy?
If a policy is assigned or a trust policy has been established, the account details of the assignee or trustee should be provided.
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Faith, your friendly assistant created an article,
What will happen if the information I provide is inaccurate or incomplete?
Should the information be incomplete or incorrect, the payout process may be postponed until all accurate details and necessary documents are submitted.