Payout Options
- Where can I update my preferred payout method?
- What documents would I need to submit for a direct bank transfer request?
- What is the maximum payout amount that is applicable for a PayNow transaction?
- If I would like to choose PayNow as my preferred payout method, what do I need to do?
- Can I use my preferred payout method for claims-related payout?
- Is third-party crediting allowed?
My FWD Online Services account
- Is the new Portal compatible with mobile view?
- Where can I find my referral details?
- Where can I update my payout method?
- How do I update my personal information?
- How are my policies categorised?
- Can I filter the policies based on specific category?
Update Car insurance policy
- How do I update my car plate / chassis no. / engine no. / finance company?
- I want to extend my car / motorcycle insurance cover. What should I do?
- I am thinking of selling my vehicle. Can I shorten my policy period?
- My car insurance policy will expire before I can renew my road tax. Can I extend my policy period?
Update Maid insurance policy
- I have just purchased my FWD Maid insurance and have indicated the wrong start date. How do I change the start date?
- Can I change the period of coverage of my FWD Maid insurance from 14 months to 26 months and vice versa?
- After I have purchased FWD Maid insurance, am I still able to upgrade/downgrade or add/remove add-ons?
- How do I update my maid’s details - name, passport number, Date of Birth, Work Permit number?