Update policy / my details

My FWD Online Services account

• I can't log in to my FWD Online Services account. What should I do?

Update Car insurance policy

• How do I update my car plate / chassis no. / engine no.?
• I want to extend my car / motorcycle insurance cover. What should I do?
• I am thinking of selling my vehicle. Can I shorten my policy period?
• My car insurance policy will expire before I can renew my road tax. Can I extend my policy period?

Update Maid insurance policy

• I have just purchased my FWD Maid insurance and have indicated the wrong start date. How do I change the start date?
• Can I change the period of coverage of my FWD Maid insurance from 14 months to 26 months and vice versa?
• After I have purchased FWD Maid insurance, am I still able to upgrade/downgrade or add/remove add-ons?
• How do I update my maid’s details - name, passport number, Date of Birth, Work Permit number?

Change my personal details

• How do I change my phone number, email, or address?
• I have ‘unsubscribed’ from receiving marketing information for policies that I have bought online. Will this be applied to the policies that I have bought from my Financial Adviser Representative?
• How do I opt-out from receiving information and updates on promotions?
• I entered my details wrongly during purchase. What should I do?

Update Travel insurance policy

• I want to extend my Travel insurance cover. What should I do?

Nominations and Beneficiaries

• Where can I find the nomination of beneficiary forms in FWD website?
• How do I name a beneficiary?
• Is it compulsory for me to name a beneficiary?
• I’d like to change my beneficiaries. What should I do?