Faith, your friendly assistant
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Activity overview
Latest activity by Faith, your friendly assistant-
Faith, your friendly assistant created an article,
Can the scratch card reward be used more than once?
Yes! You can apply/redeem your scratch card reward as many times as you like, as long as it is within its validity period. Once the scratch card expires, the reward it will no longer be valid, so m...
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Faith, your friendly assistant created an article,
Can I transfer my scratch card to someone else?
No, scratch cards are non-transferable and are linked to your account.
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Faith, your friendly assistant created an article,
Why is the scratch card banner not displayed in my app?
The scratch card banner will only be visible once you’ve logged into your FWD account on the mobile app, and you can tap it to access the check-in page.
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Faith, your friendly assistant created an article,
What is the validity of a scratch card reward?
Every scratch card reward has its own expiry date, hence there is no fixed validity period for scratch card rewards. Once you’ve revealed your reward after scratching the card, you may tap on ‘View...
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Faith, your friendly assistant created an article,
I’ve just earned a scratch card. When can I work towards my next one?
After you earn a scratch card, you’ll need to wait 14 days before you can start another check-in streak for a new scratch card. The countdown begins from the day you receive your reward.Example: Af...
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Faith, your friendly assistant created an article,
How do I obtain a scratch card reward?
To earn a scratch card, simply complete these two easy steps:Log in to the app daily for 3 consecutive days.Perform a check-in daily for 3 consecutive days by tapping the check-in button.You’ll rec...
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Faith, your friendly assistant created an article,
What is the process for resolving a dispute with FWD Singapore?
We are committed to providing you with quality service and will promptly attend to any claim or dispute you may have in respect of your usage of our website for purchase of insurance products or us...