For refunds by credit card, PayNow, OCBC PayAnyone or GrabPay, please wait 5 working days from your cancellation date.
For refunds by cheque, please wait 7 working days from the cancellation date.
If you do not receive your refunds after the applicable number of days, please contact us via our hotline at +65 6820 8888 or email us at contact.sg@fwd.com.