Personal Liability while on your trip
You can claim for Personal Liability While On Your Trip if you are held legally responsible for the accidental death of or bodily injury to a third party and/or loss or damage to a third party’s property while you are overseas on your trip. The third party cannot be an interested party.
To make a claim, please provide the following documents:
- Overseas police and/or incident report
- Correspondence from the third party (including Letter of Demand and Court) (Local/Overseas)
Car Rental Excess Cover
You can claim for Car Rental Excess Cover if your policy includes this benefit (as shown in your Travel Insurance Summary) and you become legally responsible for paying an excess (or deductible or similar condition) resulting from accidental loss or damage to a rental car from a licensed rental agency while overseas on your trip.
To make a claim, please provide the following documents:
- Rental vehicle agreement and excess receipt
- Overseas police report in case of a road accident
Emergency Phone Charges
You can claim for Emergency Phone Charges if:
- You call our Emergency Assistance to engage one of their services covered under this policy.
- You suffer a serious illness or injury during your trip and have to call the police, medical facilities, consulates, or your family members in Singapore.
To make a claim, please provide the Telephone bill.
Fraudulent Personal Credit Card Use
- You can claim for Fraudulent Personal Credit Card Use if unauthorised charges are made on your credit card(s) while you are overseas on your trip.
To make a claim, please provide the following documents:
- Flight itinerary or boarding pass
- Credit card statement
- Report to the police and credit card(s) issuer within 24 hours of discovery your stolen credit card(s) or any unauthorized charges
Pet Care
You can claim for Pet Care if your scheduled return to Singapore is delayed for six continuous hours or longer because the public transport you are scheduled to travel in is delayed and you did not cause the delay. To be eligible for this benefit, you must have your pet stay in a pet hotel or kennel.
To make a claim, please provide the following documents:
- Flight itinerary
- Re-scheduled boarding pass
- Invoice of your pet's boarding house, hotel or kennel, reflecting the owner's name, pet's period of stay and the collection date and time arranged prior to Your Trip.
Sports Equipment Protector
You can claim for sports equipment (see below) if you had purchased the Sports Equipment Protector rider and it was stolen or damaged because of an accident during your trip except when being used in the course of practice or play. The amount payable will be subjected to limits, depending on whether you still have the original receipt and the age of the item. For instance, if you are unable to submit the original invoice, the claim limit will be capped at S$50 per article/pair of articles/set of articles.
“Sports Equipment” includes golf clubs, diving gear, skis (boards and poles), snowboards, wakeboard, bicycling and fishing tackle equipment as well as any specialist apparel intrinsic to diving, skiing and snowboarding. We will also cover any other equipment we have agreed to cover (in writing) before your trip started.
To make a claim, please provide the following documents:
- Flight itinerary
- Damage report filed with relevant authorities or service providers
- Coloured photographs of the damaged item(s)
- Original invoice for the damaged / loss item(s)
Home Cover
You can claim for Home Cover if your home gets burgled or catches fire while you were on holiday.
Please call our Emergency Assistance and let us guide you through the claims process.
This article is meant to be a general guide and does not waive our right to request for further documentations where we deem necessary, all claims will be subjected for review as per the policy contract.