Make a claim

Travel Claim

• How do I submit my Travel claim and what are the documents required?
• Optional Benefits / Independent Add-on
• How do I contact FWD for help in case of an emergency?
• What should I do if my check-in baggage is lost by the airline?
• What are the possible scenarios where FWD will not pay for my claim?
• Is there any penalty if I file a claim after I return to Singapore?

COVID-19 Enhanced Travel Claim

• How do I submit my COVID-19 Enhanced Travel Benefits claim and what are the documents required?

Car / motorcycle Claim

Personal Accident Claim

• How do I submit my Personal Accident claim and what are the documents required?
• My claim is in foreign currency. Will FWD pay me in foreign currency too?
• Who pays for the Attending Physician’s Statement or Medical Report?

Family Personal Accident Claim

• How do I submit my Family Personal Accident insurance claim and what are the documents required?

Maid Claim

• How do I submit my Maid claim and what are the documents required?
• How do I register for the Maid MHC Clinic Network Locator app?
• Where can I find the medical eCard in the Maid MHC Clinic Network Locator app?

Home Claim

• How do I submit my FWD Home insurance claim and what are the documents required?
• Am I covered for the cost to repair damaged water tank or pipe(s)?
• What does Home Assistance cover and how do I claim for Home Assistance?

HDB Fire Claim

• How do I submit my HDB Fire insurance claim and what are the documents required?
• What can I claim under my HDB Fire insurance?

International Health Insurance Claim

• How do I submit my International Health claim and what are the documents required?
• How do i make a claim for Optional Outpatient Benefits for International Health insurance?
• Additional Benefits
• Optional Dental and Vision Benefits
• Optional Maternity Benefits
• How do I submit my Pre-Authorisation form for my FWD International Health insurance policy for my hospital admission?

Critical Illness Claim

• How do I submit a Critical Illness Claim and what are the documents required?
• To whom will the Critical Illness Benefit be paid?
• Do I need to continue to pay premium after my Critical Illness Claim is submitted?

Death Claim

• How do I submit a Death Claim and what are the documents required?
• What are the documents required for proof of relationship of the claimant?
• What is the Grant of Probate or Grant of Letters of Administration?
• Do we accept Grant of Probate or Grant Letters of Administration issued by the authorities outside of Singapore?
• Who is the ‘Proper Claimant’ entitled to receive the claim proceeds?
• To whom will the Death Benefit be paid?

Total and Permanent Disability Claim

• What are the documents required for Total and Permanent Disability (TPD) or Terminal Illness (TI) Claim?
• How do I submit a Total and Permanent Disability (TPD) or Terminal Illness (TI) Claim and what are the documents required?
• How do I submit a Permanent Disability or Terminal Illness Claim?
• Who pays for the Doctor’s Statement or Medical Report?
• Do I need to continue to pay premium after Total and Permanent Disability (TPD) or Terminal Illness (TI) claim is submitted?
• To whom will the Total and Permanent Disability (TPD) or Terminal Illness (TI) Benefit be paid?

More Claims questions

• To whom will the claim Benefit be paid?
• What is the currency for claims payout?