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Travel Claim
- How do I submit my Travel claim and what are the documents required?
- Optional Benefits / Independent Add-on
- How do I contact FWD for help in case of an emergency?
- What should I do if my check-in baggage is lost by the airline?
- What are the possible scenarios where FWD will not pay for my claim?
- Is there any penalty if I file a claim after I return to Singapore?
COVID-19 Enhanced Travel Claim
Car / motorcycle Claim
Personal Accident Claim
Family Personal Accident Claim
Maid Claim
- How do I submit my Maid claim and what are the documents required?
- How do I register for the Maid MHC Clinic Network Locator app?
- Where can I find the medical eCard in the Maid MHC Clinic Network Locator app?
- Will FWD issue a Letter of Guarantee if my helper is admitted in a hospital?
- How do I know what my maid is eligible for, for the 6 Monthly Medical Exam?
- What is Six-monthly Medical Examination package?
Home Claim
HDB Fire Claim
International Health Insurance Claim
- How do I submit my International Health claim and what are the documents required?
- Additional Benefits
- How do i make a claim for Optional Outpatient Benefits for International Health insurance?
- Optional Dental and Vision Benefits
- Optional Maternity Benefits
- What If my claim is in foreign currency, how will you pay me?
Critical Illness Claim
Death Claim
- How do I submit a Death Claim and what are the documents required?
- What are the documents required for proof of relationship of the claimant?
- What is the Grant of Probate or Grant of Letters of Administration?
- Do we accept Grant of Probate or Grant Letters of Administration issued by the authorities outside of Singapore?
- Who is the ‘Proper Claimant’ entitled to receive the claim proceeds?
- To whom will the Death Benefit be paid?
Total and Permanent Disability Claim
- What are the documents required for Total and Permanent Disability (TPD) or Terminal Illness (TI) Claim?
- How do I submit a Total and Permanent Disability (TPD) or Terminal Illness (TI) Claim and what are the documents required?
- How do I submit a Permanent Disability or Terminal Illness Claim?
- Who pays for the Doctor’s Statement or Medical Report?
- Do I need to continue to pay premium after Total and Permanent Disability (TPD) or Terminal Illness (TI) claim is submitted?
- To whom will the Total and Permanent Disability (TPD) or Terminal Illness (TI) Benefit be paid?