Faith, your friendly assistant
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Activity overview
Latest activity by Faith, your friendly assistant-
Faith, your friendly assistant created an article,
What should I do if I need to call for emergency roadside assistance from FWD?
Please call the FWD Emergency Assistance hotline at +65 6322 2072. We are available 24 hours a day. Our Emergency Assistance team will help to assess the situation and guide you on what to do next.
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Faith, your friendly assistant created an article,
What If my claim is in foreign currency, how will you pay me?
When your claim is in a foreign currency and in cash, we will pay you in Singapore Dollars using the foreign exchange rate (listed on Yahoo! Finance) on the incident date. If you used a credit card...
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Faith, your friendly assistant created an article,
Optional Maternity Benefits
Pre-Natal Check-ups & Treatment We will pay for the cost of pre-natal check-ups, treatments, medicines and recognized supplements prescribed by the treating medical practitioner for you or your sp...
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Faith, your friendly assistant created an article,
Optional Dental and Vision Benefits
Basic and Routine Dental Works We will pay for the basic and routine dental work as listed in the policy up to the limit stated in the table of benefits. To make a claim for basic and routine den...
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Faith, your friendly assistant created an article,
How do i make a claim for Optional Outpatient Benefits for International Health insurance?
Outpatient Medical Benefits We will cover visits to a general practitioner (GP) or medical specialist across our network of clinics managed by our Third Party Administrator, Safe Meridian, for a d...
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Faith, your friendly assistant created an article,
Additional Benefits
Hospital Cash Benefit We will pay a fixed amount up to the limit stated in the table of benefits for each night hospitalised, when you are hospitalized within the coverage area for treatment of an...
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Faith, your friendly assistant created an article,
How do I submit my International Health claim and what are the documents required?
You can submit your claim online in a few easy steps. Sign in to your FWD Online services account to start. Alternatively, click here to submit your claim via our webform. Our Claims team will revi...
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Faith, your friendly assistant created an article,
How do I submit my COVID-19 Enhanced Travel Benefits claim and what are the documents required?
You can submit your COVID-19 Enhanced Travel Benefits claim online via your FWD Online service account or our webform. You must inform us as soon as possible and no later than 30 days of an inciden...
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Faith, your friendly assistant created an article,
How do I contact FWD for help in case of an emergency?
Please call our FWD Emergency Assistance hotline at +65 6322 2072. You can call us any time of the day or night, from anywhere in the world, and we’ll be ready to assist you the best we can.
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Faith, your friendly assistant created an article,
What should I do if my check-in baggage is lost by the airline?
You will need to lodge a report with the airline. Proof of denial or partial compensation by the airline would be required as part the supporting documents to enable us to assess your claim.