Lina Zulkifli
- Total activity 13
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Activity overview
Latest activity by Lina Zulkifli-
Lina Zulkifli created an article,
Is the new Portal compatible with mobile view?
Yes, the portal is being updated to ensure compatibility with various device sizes including desktop view and mobile view. Below is how the portal will look like on different devices. Mobile View D...
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Lina Zulkifli created an article,
Where can I find my referral details?
View referral details under My Account > Referral Rewards.
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Lina Zulkifli created an article,
Where can I update my payout method?
You can update your payout method from the Payment page. Click on the “Proceed” button to set up or update the payout method for your current policies. Select the policy to be updated and click ...
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Lina Zulkifli created an article,
How do I update my personal information?
Update personal info via My Account > Personal Information.
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Lina Zulkifli created an article,
How are my policies categorised?
You can filter your policy based on the categorisation below:TravelHomeMaidPersonal AccidentSavings and InvestmentDeath and/or Total and Permanent DisabilityCritical IllnessHospitalisationOthersFor...
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Lina Zulkifli created an article,
Can I filter the policies based on specific category?
Yes, you can use the “Filter by category” drop-down to view all available categories. Once you select a category, we will display your policies for that category.
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Lina Zulkifli created an article,
Can I find my non-active policies?
Yes, you can. On the policies screen, click the toggle at the top-right corner to display the non-active policies in the corresponding policy categories.
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Lina Zulkifli created an article,
Where do I find my policies?
After logging into Customer Portal, you'll be taken to the landing page showing all your policies. You can also view them via the Policies tab on the left.
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Lina Zulkifli created an article,
What has changed on the Customer Portal?
We've updated the portal with a new user interface. This includes:Improved navigation to help users better locate various functionalitiesImproved categorisation of policies Improved policy filtersA...
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Lina Zulkifli created an article,
I am having issues receiving my OTP
By default, OTP will be sent to you via SMS, in the format belowSample of SMS from FWD SG If you are unable to receive the SMS, select another method to receive OTP via Email. Follow the steps belo...