Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What are the documents required for Total and Permanent Disability (TPD) or Terminal Illness (TI) Claim?
Disability or Terminal Illness Claim Form (to be completed by claimant) [click here to download]* Medical Report and all available Laboratory and Test results (Histopathology/Biopsy Report, CT sca...
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How do i make a claim for Optional Outpatient Benefits for International Health insurance?
Outpatient Medical Benefits We will cover visits to a general practitioner (GP) or medical specialist across our network of clinics managed by our Third Party Administrator, Safe Meridian, for a d...
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Optional Benefits / Independent Add-on
Personal Liability while on your trip You can claim for Personal Liability While On Your Trip if you are held legally responsible for the accidental death of or bodily injury to a third party and/...
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What can I claim under my HDB Fire insurance?
HDB Fire insurance covers for damages which are caused by fire or extraneous perils, to the building structures, fixtures provided by HDB and/or its approved developer. It does not cover your home ...
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My claim is in foreign currency. Will FWD pay me in foreign currency too?
When your claim is in a foreign currency and in cash, we will pay you in Singapore Dollars using the foreign exchange rate on the incident date. If you used a credit card, we will pay you the amoun...
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What is the currency for claims payout?
The payout will be in the currency that you’ve selected for your plan. The currency selected may be found in your policy schedule.
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How do I submit a Total and Permanent Disability (TPD) or Terminal Illness (TI) Claim and what are the documents required?
To make a claim, please download the Disability/Terminal Illness Claims Form, fill it and email it to lifeclaims.sg@fwd.com Documents: Disability or Terminal Illness Claim Form (to be completed b...
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What are the documents required for proof of relationship of the claimant?
Policyowner No document needed. We will verify based on the policy record. Spouse Marriage Certificate Identification document NRIC (Singapore Citizen/Singapore PR) Passport (Foreig...
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Additional Benefits
Hospital Cash Benefit We will pay a fixed amount up to the limit stated in the table of benefits for each night hospitalised, when you are hospitalized within the coverage area for treatment of an...
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How do I contact FWD for help in case of an emergency?
Please call our FWD Emergency Assistance hotline at +65 6322 2072. You can call us any time of the day or night, from anywhere in the world, and we’ll be ready to assist you the best we can.