Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Who pays for the Attending Physician’s Statement or Medical Report?
The Insured is responsible for the cost of applying for Medical Report or any cost incurred to obtain necessary documents in order to assess your claim.
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In a car / motorcycle accident, what is required from me if the other party is claiming against me?
There is no further action required if you have already reported the accident to us with all the information and available evidence. However, if you have any additional evidence such as video foota...
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Am I covered for the cost to repair damaged water tank or pipe(s)?
No, we do not cover the cost for damaged water tank or pipe(s). However, we will cover you for the damages resulting from the bursting or overflowing of domestic water tank or pipe(s) under Buildin...
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How do I submit a Permanent Disability or Terminal Illness Claim?
To make a claim, please visit the claims page to download the Disability/Terminal Illness Claims Form (click here to download), fill it and email to lifeclaims.sg@fwd.com You will need these docu...
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Optional Dental and Vision Benefits
Basic and Routine Dental Works We will pay for the basic and routine dental work as listed in the policy up to the limit stated in the table of benefits. To make a claim for basic and routine den...
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What should I do if my check-in baggage is lost by the airline?
You will need to lodge a report with the airline. Proof of denial or partial compensation by the airline would be required as part the supporting documents to enable us to assess your claim.
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Who pays for the Doctor’s Statement or Medical Report?
Insured is responsible for the cost of applying for Medical Report or any cost incurred to obtain necessary documents in order to assess your claim.
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Optional Maternity Benefits
Pre-Natal Check-ups & Treatment We will pay for the cost of pre-natal check-ups, treatments, medicines and recognized supplements prescribed by the treating medical practitioner for you or your sp...
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What are the possible scenarios where FWD will not pay for my claim?
The most common scenarios for rejection of claims are: Visiting any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing the travel t...
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What does Home Assistance cover and how do I claim for Home Assistance?
We cover for the utilization of up to four (4) times home assistance services per 12-month period, up to the limit stated in the Table of Benefits. The following services are available to you: Ele...