Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
How do I submit my Personal Accident claim and what are the documents required?
You can submit your claim online in a few easy steps. Sign in to your FWD Online services account to start. Alternatively, click here to submit your claim via our webform. Our Claims team will revi...
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How do I submit my Maid claim and what are the documents required?
You can submit your claim online in a few easy steps. Sign in to your FWD Online services account to start. Alternatively, click here to submit your claim via our webform. Our Claims team will revi...
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How do I submit my FWD Home insurance claim and what are the documents required?
If you are making a claim for damage to your building/renovations/home contents, theft and/or any related benefits, please notify us by calling our FWD Emergency Assistance hotline at +65 6322 2072...
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To whom will the claim Benefit be paid?
The payment will be made to the Policyowner. However, if there is a nomination of beneficiary under Section 49L (Trust Nomination) of the Insurance Act, the claim payout will be made to the benefic...
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What are the documents required for Total and Permanent Disability (TPD) or Terminal Illness (TI) Claim?
Disability or Terminal Illness Claim Form (to be completed by claimant) [click here to download]* Medical Report and all available Laboratory and Test results (Histopathology/Biopsy Report, CT sca...
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How do i make a claim for Optional Outpatient Benefits for International Health insurance?
Outpatient Medical Benefits We will cover visits to a general practitioner (GP) or medical specialist across our network of clinics managed by our Third Party Administrator, Safe Meridian, for a d...
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Optional Benefits / Independent Add-on
Personal Liability while on your trip You can claim for Personal Liability While On Your Trip if you are held legally responsible for the accidental death of or bodily injury to a third party and/...
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What can I claim under my HDB Fire insurance?
HDB Fire insurance covers for damages which are caused by fire or extraneous perils, to the building structures, fixtures provided by HDB and/or its approved developer. It does not cover your home ...
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My claim is in foreign currency. Will FWD pay me in foreign currency too?
When your claim is in a foreign currency and in cash, we will pay you in Singapore Dollars using the foreign exchange rate on the incident date. If you used a credit card, we will pay you the amoun...
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What is the currency for claims payout?
The payout will be in the currency that you’ve selected for your plan. The currency selected may be found in your policy schedule.