Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
My claim is in foreign currency. Will FWD pay me in foreign currency too?
When your claim is in a foreign currency and in cash, we will pay you in Singapore Dollars using the foreign exchange rate on the incident date. If you used a credit card, we will pay you the amoun...
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How do I submit a Total and Permanent Disability (TPD) or Terminal Illness (TI) Claim and what are the documents required?
To make a claim, please download the Disability/Terminal Illness Claims Form, fill it and email it to lifeclaims.sg@fwd.com Documents: Disability or Terminal Illness Claim Form (to be completed b...
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What are the documents required for proof of relationship of the claimant?
Policyowner No document needed. We will verify based on the policy record. Spouse Marriage Certificate Identification document NRIC (Singapore Citizen/Singapore PR) Passport (Foreig...
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Additional Benefits
Hospital Cash Benefit We will pay a fixed amount up to the limit stated in the table of benefits for each night hospitalised, when you are hospitalized within the coverage area for treatment of an...
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How do I contact FWD for help in case of an emergency?
Please call our FWD Emergency Assistance hotline at +65 6322 2072. You can call us any time of the day or night, from anywhere in the world, and we’ll be ready to assist you the best we can.
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Who pays for the Attending Physician’s Statement or Medical Report?
The Insured is responsible for the cost of applying for Medical Report or any cost incurred to obtain necessary documents in order to assess your claim.
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Am I covered for the cost to repair damaged water tank or pipe(s)?
No, we do not cover the cost for damaged water tank or pipe(s). However, we will cover you for the damages resulting from the bursting or overflowing of domestic water tank or pipe(s) under Buildin...
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How do I submit a Permanent Disability or Terminal Illness Claim?
To make a claim, please visit the claims page to download the Disability/Terminal Illness Claims Form (click here to download), fill it and email to lifeclaims.sg@fwd.com You will need these docu...
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Optional Dental and Vision Benefits
Basic and Routine Dental Works We will pay for the basic and routine dental work as listed in the policy up to the limit stated in the table of benefits. To make a claim for basic and routine den...
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What should I do if my check-in baggage is lost by the airline?
You will need to lodge a report with the airline. Proof of denial or partial compensation by the airline would be required as part the supporting documents to enable us to assess your claim.