Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Optional Dental and Vision Benefits
Basic and Routine Dental Works We will pay for the basic and routine dental work as listed in the policy up to the limit stated in the table of benefits. To make a claim for basic and routine den...
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What should I do if my check-in baggage is lost by the airline?
You will need to lodge a report with the airline. Proof of denial or partial compensation by the airline would be required as part the supporting documents to enable us to assess your claim.
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Who pays for the Doctor’s Statement or Medical Report?
Insured is responsible for the cost of applying for Medical Report or any cost incurred to obtain necessary documents in order to assess your claim.
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Optional Maternity Benefits
Pre-Natal Check-ups & Treatment We will pay for the cost of pre-natal check-ups, treatments, medicines and recognized supplements prescribed by the treating medical practitioner for you or your sp...
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What are the possible scenarios where FWD will not pay for my claim?
The most common scenarios for rejection of claims are: Visiting any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing the travel t...
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What does Home Assistance cover and how do I claim for Home Assistance?
We cover for the utilization of up to four (4) times home assistance services per 12-month period, up to the limit stated in the Table of Benefits. The following services are available to you: Ele...
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Do I need to continue to pay premium after Total and Permanent Disability (TPD) or Terminal Illness (TI) claim is submitted?
You should continue to pay the premiums for that policy until your claim has been concluded.
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Is there any penalty if I file a claim after I return to Singapore?
No, there is no penalty for filing your claim after you return to Singapore.
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To whom will the Total and Permanent Disability (TPD) or Terminal Illness (TI) Benefit be paid?
The payment will be made to the Policyowner. However, if there is a nomination of beneficiary under Section 49L (Trust Nomination) of the Insurance Act, the claim payout will be made to the benefic...
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Must I file my claim while I’m still overseas?
No, we don’t want you to worry about making claims while still on your trip. Filing of a claim can be made after you’ve returned to Singapore. If you require emergency assistance, please call our F...