Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
How much building cover do I need under FWD Home insurance?
For HDB and condominium, the amount of building cover you will need is the cost to repair your home to restore it to its original form, excluding renovations that you or previous homeowners have ma...
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I cancelled the credit card I used to buy my policy. How do I get a refund when my policy is cancelled?
In this case, we will give you a cheque refund and send the cheque to the latest mailing address updated in our records.
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Will I be covered under FWD’s travel insurance if I’m going overseas to get medical treatment?
Unfortunately, we cannot provide cover for pre-existing medical conditions, or when you are travelling for the purpose of seeking any kind of medical treatment.
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Does FWD cover haze related events in Singapore?
In our Personal Accident insurance product, we offer Ticketed Event benefit. The ticket you paid for will be covered if the event is cancelled due to haze and you are unable to get a refund. Do ref...
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What are the general exclusions for my policy?
We will not pay any benefit under your policy if a claim arises: from suicide, attempted suicide or an intentional self-inflicted act while sane or insane by a person insured, and within one year ...
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What are the payment methods available for FWD Personal Accident insurance?
You can pay for FWD Personal Accident insurance by: Credit card/debit card (Visa and MasterCard) PayNow NEW
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Would I be covered under my FWD International Health insurance policy for outpatient medical expenses?
Outpatient medical expenses would only be covered if you’ve opted for this benefit. Kindly review your policy contract.
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Can I add rider(s) after my FWD Future First policy is issued?
Yes. Please note that we may require medical evidence and that the ability to add the rider after a policy has been issued will depend on your state of health at that time. The first rider premium ...
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Can I transfer ownership of my FWD DIRECT – Term Life insurance policy to someone else?
No, the person insured and the owner of the policy for DIRECT – Term Life insurance must be the same.
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What happens if the amount of contents cover I purchased under FWD Home insurance is below the actual total of contents at home?
We will pay up to the amount of cover you purchased, subject to the sub-limit of $1,000 or $2,000 per item other than furniture, home domestic appliances and home audio-visual equipment. While some...