Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What is FWD Stroke Insurance?
FWD Stroke Insurance is a pure protection term insurance that provides coverage for Stroke with Permanent Neurological Deficit. If you suffer from Stroke that meets the definition, the full coverag...
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Do I need to go for a medical check-up for FWD’s DIRECT – Term Life insurance?
Generally, a medical check-up is not required unless the medical condition that you are suffering from or have suffered from in the past is severe. If a medical check-up is needed, we’ll let you know.
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How much building cover do I need under FWD Home insurance?
For HDB and condominium, the amount of building cover you will need is the cost to repair your home to restore it to its original form, excluding renovations that you or previous homeowners have ma...
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I cancelled the credit card I used to buy my policy. How do I get a refund when my policy is cancelled?
In this case, we will give you a cheque refund and send the cheque to the latest mailing address updated in our records.
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Will I be covered under FWD’s travel insurance if I’m going overseas to get medical treatment?
Unfortunately, we cannot provide cover for pre-existing medical conditions, or when you are travelling for the purpose of seeking any kind of medical treatment.
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Does FWD cover haze related events in Singapore?
In our Personal Accident insurance product, we offer Ticketed Event benefit. The ticket you paid for will be covered if the event is cancelled due to haze and you are unable to get a refund. Do ref...
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What are the general exclusions for my policy?
We will not pay any benefit under your policy if a claim arises: from suicide, attempted suicide or an intentional self-inflicted act while sane or insane by a person insured, and within one year ...
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What are the payment methods available for FWD Personal Accident insurance?
You can pay for FWD Personal Accident insurance by: Credit card/debit card (Visa and MasterCard) PayNow NEW
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Would I be covered under my FWD International Health insurance policy for outpatient medical expenses?
Outpatient medical expenses would only be covered if you’ve opted for this benefit. Kindly review your policy contract.
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Can I add rider(s) after my FWD Future First policy is issued?
Yes. Please note that we may require medical evidence and that the ability to add the rider after a policy has been issued will depend on your state of health at that time. The first rider premium ...