Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Do I need to go for a medical check-up for FWD’s Term Life Plus insurance?
In general, we do not need you to undergo a medical check-up. However, a medical check-up may be required if your health conditions have changed, you are suffering from an existing medical condit...
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Why is my purchase being delayed?
Your purchase could be on hold for the following reasons: we’d like to talk to you about your health conditions; we’ve yet to receive a document we asked you for; or we’ve requested you to unde...
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What documents will I receive after successfully buying FWD’s Term Life Plus?
You’ll receive the following documents when you buy a Term Life Plus policy from us: Official receipt, as proof of payment. Application Form, which specifies your personal details and health dec...
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Will I get a refund if I cancel my FWD’s Term Life Plus insurance policy mid-term?
Unfortunately, there won’t be a refund. However, you’ll continue to enjoy coverage for the rest of the period you’ve paid your premium for.
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What are the payment frequencies and payment methods for FWD’s Term Life Plus insurance?
We accept payment via credit, debit cards (Visa and MasterCard). You can choose to make payment monthly/ quarterly/ half-yearly or yearly. We will debit your premiums for the subsequent instalment...
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When does my FWD Term Life Plus insurance cover start?
Your cover for FWD’s Term Life Plus insurance starts on the coverage start date or the date we receive the first premium, whichever is later. Do note that if you have opted to include the critical...
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Can I buy FWD’s Term Life Plus insurance and how do I buy it?
Yes, you can if you are between 18 and 60 years old (both inclusive) and a resident of Singapore holding an NRIC or FIN. Certain covers will be approved based on conditions such as your age, health...
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What promotions do you currently have?
Get exceptional benefits and big savings while you protect yourself, your belongings, and your future with us. Visit the Promotions page for the latest deals.
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How many times can I use the Medical Second Opinion service?
You may use the Medical Second Opinion service multiple times, as long as your policy is active and premiums are being paid. However, the total reimbursement for support related to each medical con...
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What is the Medical Second Opinion?
Medical Second Opinion is a service which provides you with the ability to have your diagnosis or treatment plan review by another healthcare professional in case you are unsure about the diagnosis...