Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
How soon can I purchase FWD’s COVID-19 enhanced travel benefits? Can I purchase this on the same day that I’m travelling?
You can buy this add-on together with our travel insurance on the same day that you’re travelling. You can buy FWD’s COVID-19 enhanced travel benefits as long as you are in Singapore before immigra...
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How long before my travel date can I buy FWD’s COVID-19 enhanced travel benefits?
You can buy FWD’s COVID-19 enhanced travel benefits together with our travel insurance up to 180 days before your scheduled trip.
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Why FWD Invest Goal 1?
FWD Invest Goal 1 has four core features: Enjoy free cover against death and have every dollar invested A Death Benefit of 105% of policy value will be paid if death occurs1. 100% of your single ...
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What do I do if I need to make a claim?
Please email us at lifeclaims.sg@fwd.com and one of our friendly customer service representatives will be happy to help. You can also call us at +65 6820 8888. You may also seek assistance from you...
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Do your ILP sub-funds pay dividends?
Dividend, if declared by the underlying fund, will automatically be reinvested into the respective ILP sub-fund. You can submit a withdrawal request to us if you wish to withdraw the dividends paid.
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Do I have to pay any charges for withdrawing from my FWD Invest Goal 1 policy?
No charges will be imposed for withdrawing from your policy.
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Can I buy FWD’s Heart Attack insurance for my parents or child(ren)?
Yes, you can, but please note that the person covered must also be the policyholder, and this person needs to be between 18 and 65 years old (both inclusive).
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Do I have to purchase the COVID-19 Hospitalisation & Repatriation Expenses rider each time my maid exits and enters Singapore?
Once you have purchased the COVID-19 Hospitalisation & Repatriation Expenses rider, we’ll cover your maid up to the benefit limit for each entry into Singapore, regardless of the number of exits an...
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How do I renew my maid’s work permit?
You can renew your maid’s work permit after receiving the renewal letter from Singapore Ministry of Manpower (MOM). Detailed steps of the procedure can be found at MOM’s website.
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Why is there an extra 2 months of cover on top of my maid’s work permit period?
When you purchase the policy, you may not know your maid’s arrival date in Singapore yet, but you need to have the policy ready when she arrives in Singapore for the maid to be allowed into Singapo...