Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What is the Medical Second Opinion Benefit under the FWD Critical Illness (CI) Rider and FWD Total CI Rider?
If you add on the FWD Critical Illness Rider or the FWD Total CI Rider to your base plan, we will provide you access to this benefit if you have been diagnosed or is suffering from one of the cover...
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What is my option under my FWD Future First policy if a life event happens?
During major life events, there could be a need for additional protection to address our changing needs. You can increase the coverage of your policy by up to 25% without any health assessment. Ple...
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How can I retrieve my FWD Stroke insurance quote?
You can retrieve your quote if you click on “save” while getting a quote. The link to the quote will be included in the email we send to you when you click “save.”
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Can I remove my critical illness rider from my FWD DIRECT – Term Life insurance policy?
Simply email us at contact.sg@fwd.com and one of our friendly customer service representatives will assist you. Please note we do not pro-rate any refunds, but any critical illness rider coverage y...
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What is Workmanship Guarantee under FWD Home insurance?
Under workmanship guarantee, we guarantee against defective workmanship up to 6 months when repair or reinstatement works are conducted by our recommended contractors, following an event covered by...
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What information do I need to provide to get a quote for FWD Home insurance?
We will need the following information to provide a quote: Your residence status (homeowner or tenant, living in or renting out); your residence type (HDB, condominium or landed unit); and number ...
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Where can I get a quote or buy home insurance from FWD?
The easiest way to get a quote or buy home insurance from us is online.
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How long is my FWD travel insurance quote valid for?
Your quote is valid for 7 days for single trip travel insurance and 30 days for annual travel insurance, from the date you first obtain and save your quote.
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Does FWD Travel Insurance cover for loss of passports and cash while I am overseas?
Our policy provides cover for loss of travel documents including your passport. For cash (including travellers’ cheque), cover is provided for theft only. You may refer to our policy wording for mo...
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If the Ministry of Foreign Affairs of Singapore (MFA) issues a travel advisory against travelling to my destination country, am I still covered under FWD’s travel insurance?
If the travel notice to avoid or postpone travel was issued before you booked your trip, you are not covered. Where the circumstances in that country change after you booked your trip leading to MF...