Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Which countries are excluded from FWD’s Personal Accident insurance plan?
Any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing travel to are excluded.
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When does my cover start for FWD’s COVID-19 enhanced travel benefits?
Trip cancellation and loss of deposit cover from the date your trip is booked or 30 days before your trip starts, whichever is later. Coverage for trip disruption, emergency medical evacuation & ...
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Can I buy FWD’s COVID-19 Enhanced Travel Benefits if I am serving a Stay-Home Notice / Quarantine Order / have been in close contact with a confirmed COVID-19 patient in the past 14 days and awaiting my swab test results / performing my daily Rapid Test?
You are only allowed to purchase FWD’s COVID-19 Enhanced Travel Benefits after continuous negative results of your COVID tests (using a RTK or PCR).
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Must I inform FWD if I change my mobile number or email address for my FWD International Health insurance policy?
Yes. If you need to make any changes to your contact details such as mobile number or email address, please email us at contact.sg@fwd.com or call us at +65 68208888.
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Can someone else make payments for my FWD Heart Attack insurance?
The person paying for the protection and the person enjoying protection can be different. Please note the person covered must also be the policyholder.
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If my maid is hospitalised and I need another maid during this period, does FWD’s maid insurance cover for the cost to hire another maid?
Yes, our standard package includes alternative help cover of up to S$20 per day for a maximum of 30 days. Our cover also includes wages and levy for the maid that is hospitalised.
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How does an accelerating rider work for my FWD Future First policy (base plan)?
Both FWD Critical Illness Rider and FWD TPD Rider are accelerating riders that can be attached to your base plan. When a claim is paid under a rider, the coverage for the base plan will be reduced ...
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Can someone else make payments for my FWD Stroke insurance?
The person paying for the protection and the person enjoying protection can be different. Please note the person covered must also be the policyholder.
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Is FWD’s DIRECT – Term Life insurance different from personal accident insurance?
DIRECT – Term Life insurance is life insurance that covers death from both illnesses and accidents. Personal accident insurance only covers death caused by an accident.
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Can I change the amount of cover under FWD Home insurance to the amount I want?
Yes, you can customise the amount of cover when getting a quote.