Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What is excluded from FWD’s travel insurance?
The primary exclusions are claims related to the following: Visiting any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing the tra...
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Does FWD’s Personal Accident insurance product cover infectious diseases like COVID-19, Dengue and Malaria?
Yes, we do provide cover for COVID-19, Dengue and Malaria, as well as 21 other infectious diseases. Do note that there is a waiting period and subjected to the terms and conditions of the policy. Y...
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Can I change my FWD International Health insurance policy’s coverage details?
You can only change your policy benefits and coverage at the end of the policy year except if you are relocating outside of your coverage area, or if you have a newborn whom you want to cover under...
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Can I choose how long I would like to be covered for my FWD Heart Attack insurance?
You’ll enjoy coverage for 1-year after which your policy will automatically renew every year, up to a maximum age of 85.
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What are the available currencies for FWD Future First?
There are four currencies available for FWD Future First; SGD, USD, GBP, AUD. The Sum Insured benefit amount will be in the currency selected for the policy.
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Can I choose how long I would like to be covered for my FWD Stroke insurance?
You’ll enjoy coverage for one year after which your policy will automatically renew every year, up to a maximum age of 85.
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Can someone else make payments for my FWD DIRECT – Term Life insurance?
The person paying for the protection and the person enjoying protection can be different. Please note the person covered must also be the policyholder.
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I have expensive jewellery and watches, are these items covered in full under FWD Home insurance?
No, we only cover up to a maximum of sub-limit of $1,000 or $2,000 per item as stated in your Home insurance summary.
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Must I inform FWD if the residence to be insured has changed?
Yes, you have to inform FWD if the residence to be insured has changed. If there is a change in residence address to be insured with the same home content and renovation sum insured, please provi...
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Does FWD's travel insurance cover for cosmetic surgeries or tattos?
FWD’s travel insurance doesn’t cover for any kind of cosmetic surgery including tattoos unless it was deemed to be necessary as a result of an accident you were involved in during your trip.