Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Can someone help me buy my policy if my English isn’t good?
If your English is not good and you can’t understand the purchase flow, then we would encourage you to find someone you trust to help you. We call this person a Trusted Individual and define them a...
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How is FWD’s International Health different from Integrated Shield Plans?
Integrated Shield Plans offer medical coverage that is limited to Singapore only. On the other hand, International Health provides medical coverage outside of Singapore, while offering a wide selec...
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For FWD’s DIRECT – Term Life insurance, will the policy be renewed automatically?
Yes. To ensure you continue to enjoy uninterrupted coverage, we currently only offer recurring payments.
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Will my FWD International Health insurance cover be affected if I’m currently undergoing medical treatment for an illness?
If you are currently undergoing medical treatment, please ensure that you indicate this while getting an online quote. This will enable us to provide you with an accurate quote. Please answer all h...
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I already have an Integrated Shield Plan. Should I still buy FWD’s International Health?
An Integrated Shield plan provides medical coverage within Singapore only, while FWD’s International Health insurance provides medical coverage beyond Singapore. If budget is a concern, you may wis...
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If I miss a premium payment for my FWD International Health insurance policy, will my cover be affected?
You will not be able to access the direct settlement facility, obtain a letter of guarantee and emergency assistance services. However, we have a 60-day grace period for you to make your payments i...
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Can I cancel my FWD International Health insurance policy after the free-look period?
If you choose monthly payment frequency, there won’t be any refund. If you choose annual payment frequency, you’ll receive a refund for the unused portion of your premium after deducting an adminis...
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Can I buy FWD’s International Health if I’m already covered by another International Health insurance policy?
Yes, you can. However, do note that your current policy may be different from FWD’s International Health in terms of benefits, premium amount and terms and conditions. You can only make a claim fro...
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What is the maximum coverage I can buy under FWD’s International Health insurance?
S$3mil is the maximum protection you can buy under International Health, subject to medical assessment.
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What information do I need to provide to FWD to get a quote for my FWD’s International Health?
To provide you with an initial quote, we’ll need the following information: Date of Birth; Gender; Coverage area; and Who to be insured.