Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What are the payment frequencies and payment methods for FWD’s Heart Attack insurance?
We accept payment via credit, debit cards (Visa and MasterCard). Monthly Payments. If you choose to pay subsequent monthly instalments via credit or debit card, we will debit your premiums for the...
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Does FWD’s maid insurance cover my maid if she gets sick due to an illness or injured due to an accident while she is back in her home country during her home leave?
No, the cover does not extend while she is back at her home country during her home leave.
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What are the payment frequencies and payment methods for FWD’s Stroke insurance?
We accept payment via credit, debit cards (Visa and MasterCard). Monthly Payments.If you choose to pay subsequent monthly instalments via credit or debit card, we will debit your premiums for the ...
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Will I get a refund if I cancel my FWD DIRECT – Term Life insurance policy mid-term?
Unfortunately, there won’t be a refund. However, you’ll continue to enjoy coverage for the rest of the term for which you paid your premium.
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What happens if the Ministry of Foreign Affairs of Singapore issues a travel advisory when I am already there?
Please call our Emergency Assistance at +65 6322 2072 and we will assess the situation and advise you on what to do next.
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What happens if I want to cancel my travel insurance with FWD?
You can cancel your single trip travel insurance policy, any time before the trip start date and we will refund the amount you paid in full. Once the trip starts we recommend that you don’t cancel ...
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What is the ‘free look’ period for this Personal Accident policy?
The ‘free look’ period is 14 days during which you can cancel the policy and receive back your premium.
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I entered my details wrongly during my purchase and/or renewal of my Personal Accident insurance policy. What should I do?
Please e-mail us contact.sg@fwd.com immediately as any wrong information may affect your coverage.
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Is FWD’s International Health insurance different from Term Life insurance?
International Health is a medical plan that provides coverage for your hospitalisation and surgical needs. On the other hand, Term Life is a life insurance plan that pays a lump sum amount upon dea...
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Will my FWD Heart Attack insurance policy be renewed automatically?
Yes, to ensure you continue to enjoy uninterrupted coverage, we currently only offer recurring payments.