Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
When my maid travels with me or my family, is she covered?
Yes, she is covered under the policy for the related benefits.
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Will my FWD’s Stroke insurance policy be automatically renewed?
Yes. To ensure that you enjoy uninterrupted coverage, , we currently only offer recurring payments.
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If there is a refund due after I cancel or make change(s) to my policy, how do I receive the refund?
Any refunds will be returned to the credit card you purchased your travel insurance with.
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What is FWD International Health insurance?
FWD International Health is a medical plan that provides you with hospitalisation and surgical coverage within and outside of Singapore, which means that you have the flexibility to choose your pre...
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Will I get a refund if I cancel my FWD Stroke insurance policy mid-term?
Unfortunately, there won’t be a refund. However, you’ll continue to enjoy coverage for the rest of the period you’ve paid your premium for.
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Will I get a refund if I cancel my policy FWD’s Heart Attack insurance policy mid-term?
Unfortunately, there won’t be a refund. However, you’ll continue to enjoy coverage for the rest of the period you’ve paid your premium for.
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What are the payment frequencies and payment methods for FWD’s DIRECT – Term Life?
We accept payment via credit, debit cards (Visa and MasterCard). You can choose to make payment monthly or yearly. We will debit your premiums for the subsequent instalments from the same credit or...
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I have another insurance policy that will pay for the same accident. Can I claim from both?
Unfortunately, unless you want to claim under Personal Accident insurance benefits, you won’t be able to claim from multiple insurance policies for the same accident and we are only responsible to ...
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Must I inform FWD if I change my job?
Yes. If you change your job, please e-mail us at contact.sg@fwd.com. Any job change may affect your occupation class, your coverage and/or premium in your FWD Personal Accident insurance policy.
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Can I choose the countries where I will be covered for my FWD International Health insurance?
You have 4 options of coverage area to choose from: Worldwide Worldwide excluding USA including all countries in the world, other than USA and any of its territory, and sanctioned countries. As...