Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Can I make changes to my FWD Stroke insurance coverage amount or benefits after I buy it?
Unfortunately, such changes are not allowed under Stroke insurance. However, if you wish to increase the protection amount, you may purchase a new policy here subject to combined protection amount ...
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Can I make changes to my FWD Heart Attack insurance coverage amount or benefits after I buy it?
Unfortunately, such changes are not allowed under Heart Attack insurance. However, if you wish to increase the protection amount, you may purchase a new policy here subject to combined protection a...
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When does my FWD DIRECT – Term Life insurance cover start?
It starts immediately after we issue your policy. However, the Critical Illness Benefit starts after a 90-day waiting period if you have certain conditions such as cancer or a heart attack. For a c...
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If my trip gets extended for reason(s) beyond my control, am I still covered under FWD’s travel insurance?
Yes, you are. If the reason is beyond your control, your policy will automatically be extended by the number of days mentioned in your travel insurance summary or until you reach home in Singapore,...
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What is covered under the hospitalisation benefit for FWD’s International Health insurance?
You are covered for the costs associated to any hospitalisation, such as hospital accommodation, surgery costs, diagnostic tests, ambulance fee and consultation fees. For the full list of benefits,...
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Can I transfer my FWD Heart Attack insurance to someone else?
No, the person insured and the owner of the policy for Heart Attack insurance must be the same.
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Can I buy FWD’s DIRECT – Term Life insurance and how do I buy it?
Yes, you can if you are between 18 and 65 years old (both inclusive) and a resident of Singapore holding a valid NRIC or FIN, provided your health conditions meet our criteria.
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What is covered under the outpatient benefit for FWD’s International Health insurance?
You are covered for General Practitioner (GP) visits, prescribed medication and consultations for treatments which you do not need to be hospitalised for. The benefit also includes traditional chin...
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What happens if the person protected by personal accident insurance disappears?
If the insured person goes missing, we will cover to the extent that: Enough evidence shows the insured person went missing in an accident; The insured person has been declared dead by court order...
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What is covered under the maternity benefit for FWD’s International Health insurance?
You are covered for the cost of delivery, as well as pre-natal and post-natal treatments. The benefit also covers for congenital conditions of the newborn that arises 60 days from the date of birth...