Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What policy periods can I choose from for FWD’s DIRECT – Term Life insurance?
We have three for you to pick from: five-year (renewable) insurance, 20-year plans, or up-to-age-65 policies.
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What is covered under dental and vision benefits for FWD’s International Health insurance?
You are covered for routine and dental works such as scaling, polishing, extractions and implants, as well as the cost of frames and lenses. For the full list of benefits, please click here.
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What does a “trusted individual” mean?
A trusted individual is: Is at least 18 years old; Possesses at least GCE “O” or “N” level qualifications, or the equivalent; Is fluent in spoken and written English; and Is someone you trust.
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Will I be covered if I develop any side effects after receiving a COVID-19 vaccination for FWD’s International Health insurance?
Yes, you’ll be covered for hospitalisation costs incurred if you develop any side effects* from a COVID-19 vaccination. If you have purchased the optional Outpatient benefit, you’ll also be covere...
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Do you have a fact sheet I could refer to before I commit to buying a policy?
Yes, you can go through this fact sheet before buying our DIRECT – Term Life insurance. In fact, under Singapore’s Life Insurance Association and the Monetary Authority of Singapore’s guidelines, i...
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How do deductibles work for FWD’s International Health insurance?
If you chose a deductible option of S$1,000: Event: Your medical bill is eligible for reimbursement under Hospitalisation Benefits with claim amount S$1,800. You will pay: S$1,000 We will pay: S$...
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Is FWD’s DIRECT – Term Life insurance renewable?
Yes, if you bought a five-year plan. But if you bought a 20-year plan, or an up-to-age-65 plan, then your insurance won’t be renewable.
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How does coinsurance work for FWD’s International Health insurance?
If you choose a coinsurance option of 10%: Event: Your bill under Outpatient or Dental and Vision Benefits, with claim amount S$180. You will pay: S$18 We will pay: S$162 Event: You make anothe...
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Can I buy FWD’s DIRECT – Term Life insurance for my parents and/or child(ren)?
Yes, you can, but do note that the person covered must also be the policyholder, and this person needs to be between 18 and 65 years old (both inclusive).
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Will I be covered if I relocate to another country for my FWD International Health insurance policy?
You will continue to be covered if you relocate to another country, with the exception of USA, Canada, Japan, South Korea and sanctioned countries. Please call us at +65 6715 9919 or email us at FW...