Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
How does FWD define “pre-existing medical conditions” under FWD’s travel insurance?
Pre-existing medical conditions refers to any allergy, physical condition or illness (including any direct or indirect complications, which may arise) where: Signs or symptoms were present which ...
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Does FWD Travel insurance cover COVID-19?
FWD Travel insurance, our main travel insurance product, does not cover claims related to COVID-19. If you require cover for COVID-19, please visit our Travel insurance page and purchase the COVI...
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Why is my FWD International Health insurance purchase being delayed?
Your purchase could be on hold for the following reasons: we’d like to talk to you about your health conditions; or we’ve yet to receive a document we asked you for; In general we will revie...
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What is FWD’s Heart Attack insurance?
FWD’s Heart Attack insurance is pure protection term insurance that provides coverage for Heart Attack of Specified Severity. If you suffer from heart attack that meet the definition, the full cove...
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Can I backdate my FWD Future First policy?
Yes. You may, at time of application, choose to start the policy earlier if your last birthday was less than 6 months ago. This allows you to enjoy the benefits of lower premiums.
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What is FWD Stroke Insurance?
FWD Stroke Insurance is a pure protection term insurance that provides coverage for Stroke with Permanent Neurological Deficit. If you suffer from Stroke that meets the definition, the full coverag...
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Do I need to go for a medical check-up for FWD’s DIRECT – Term Life insurance?
Generally, a medical check-up is not required unless the medical condition that you are suffering from or have suffered from in the past is severe. If a medical check-up is needed, we’ll let you know.
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How much building cover do I need under FWD Home insurance?
For HDB and condominium, the amount of building cover you will need is the cost to repair your home to restore it to its original form, excluding renovations that you or previous homeowners have ma...
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I cancelled the credit card I used to buy my policy. How do I get a refund when my policy is cancelled?
In this case, we will give you a cheque refund and send the cheque to the latest mailing address updated in our records.
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Will I be covered under FWD’s travel insurance if I’m going overseas to get medical treatment?
Unfortunately, we cannot provide cover for pre-existing medical conditions, or when you are travelling for the purpose of seeking any kind of medical treatment.