Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Can I choose how long I would like to be covered for my FWD Stroke insurance?
You’ll enjoy coverage for one year after which your policy will automatically renew every year, up to a maximum age of 85.
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Can someone else make payments for my FWD DIRECT – Term Life insurance?
The person paying for the protection and the person enjoying protection can be different. Please note the person covered must also be the policyholder.
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I have expensive jewellery and watches, are these items covered in full under FWD Home insurance?
No, we only cover up to a maximum of sub-limit of $1,000 or $2,000 per item as stated in your Home insurance summary.
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Must I inform FWD if the residence to be insured has changed?
Yes, you have to inform FWD if the residence to be insured has changed. If there is a change in residence address to be insured with the same home content and renovation sum insured, please provi...
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Does FWD's travel insurance cover for cosmetic surgeries or tattos?
FWD’s travel insurance doesn’t cover for any kind of cosmetic surgery including tattoos unless it was deemed to be necessary as a result of an accident you were involved in during your trip.
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How does FWD define “pre-existing medical conditions” under FWD’s travel insurance?
Pre-existing medical conditions refers to any allergy, physical condition or illness (including any direct or indirect complications, which may arise) where: Signs or symptoms were present which ...
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Does FWD Travel insurance cover COVID-19?
FWD Travel insurance, our main travel insurance product, does not cover claims related to COVID-19. If you require cover for COVID-19, please visit our Travel insurance page and purchase the COVI...
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Why is my FWD International Health insurance purchase being delayed?
Your purchase could be on hold for the following reasons: we’d like to talk to you about your health conditions; or we’ve yet to receive a document we asked you for; In general we will revie...
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What is FWD’s Heart Attack insurance?
FWD’s Heart Attack insurance is pure protection term insurance that provides coverage for Heart Attack of Specified Severity. If you suffer from heart attack that meet the definition, the full cove...
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Can I backdate my FWD Future First policy?
Yes. You may, at time of application, choose to start the policy earlier if your last birthday was less than 6 months ago. This allows you to enjoy the benefits of lower premiums.