Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What are the payment methods available for FWD Personal Accident insurance?
You can pay for FWD Personal Accident insurance by: Credit card/debit card (Visa and MasterCard) PayNow NEW
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Would I be covered under my FWD International Health insurance policy for outpatient medical expenses?
Outpatient medical expenses would only be covered if you’ve opted for this benefit. Kindly review your policy contract.
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Can I add rider(s) after my FWD Future First policy is issued?
Yes. Please note that we may require medical evidence and that the ability to add the rider after a policy has been issued will depend on your state of health at that time. The first rider premium ...
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Can I transfer ownership of my FWD DIRECT – Term Life insurance policy to someone else?
No, the person insured and the owner of the policy for DIRECT – Term Life insurance must be the same.
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What happens if the amount of contents cover I purchased under FWD Home insurance is below the actual total of contents at home?
We will pay up to the amount of cover you purchased, subject to the sub-limit of $1,000 or $2,000 per item other than furniture, home domestic appliances and home audio-visual equipment. While some...
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Can refunds be made by cheque or to another card?
Refunds are made on the original card used to buy your insurance. Cheques will be issued when we can’t refund to the original card you used to buy your insurance. Unfortunately we’re unable to proc...
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If I am suffering from a medical condition, can I still buy travel insurance from FWD?
Yes, you can. Please note that under general exclusion, pre-existing medical conditions are not covered. In order to be covered for claims where the causes are directly linked to a pre-existing med...
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Where can I find more details on FWD's travel insurance?
More information on our travel insurance can be found here.
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I missed a premium payment for my FWD International Health insurance policy, what can I do?
Please email us at contact.sg@fwd.com or call us at +65 68208888 and one of our friendly customer service representatives will assist you. Do note that, if we don’t receive the premium payment duri...
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Does FWD’s Heart Attack insurance come with any savings component?
No. FWD’s Heart Attack insurance offers pure protection insurance only and is not meant for savings and investment. There’s no cash value, no surrender value, and no investment or savings portion, ...