Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What do I do if I need to make a claim?
Please email us at lifeclaims.sg@fwd.com and one of our friendly customer service representatives will be happy to help. You can also call us at +65 6820 8888. You may also seek assistance from you...
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Do your ILP sub-funds pay dividends?
Dividend, if declared by the underlying fund, will automatically be reinvested into the respective ILP sub-fund. You can submit a withdrawal request to us if you wish to withdraw the dividends paid.
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Do I have to pay any charges for withdrawing from my FWD Invest Goal 1 policy?
No charges will be imposed for withdrawing from your policy.
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Can I buy FWD’s Heart Attack insurance for my parents or child(ren)?
Yes, you can, but please note that the person covered must also be the policyholder, and this person needs to be between 18 and 65 years old (both inclusive).
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Do I have to purchase the COVID-19 Hospitalisation & Repatriation Expenses rider each time my maid exits and enters Singapore?
Once you have purchased the COVID-19 Hospitalisation & Repatriation Expenses rider, we’ll cover your maid up to the benefit limit for each entry into Singapore, regardless of the number of exits an...
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How do I renew my maid’s work permit?
You can renew your maid’s work permit after receiving the renewal letter from Singapore Ministry of Manpower (MOM). Detailed steps of the procedure can be found at MOM’s website.
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Why is there an extra 2 months of cover on top of my maid’s work permit period?
When you purchase the policy, you may not know your maid’s arrival date in Singapore yet, but you need to have the policy ready when she arrives in Singapore for the maid to be allowed into Singapo...
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When should I purchase my maid insurance? What date should I use as the start date for the insurance plan?
The earliest policy start date upon your purchase of FWD Maid insurance is 5 days from the date of purchase as we need to process and transmit your maid’s insurance details to the Ministry of Manpo...
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Can I surrender (cancel) my FWD Save First Series 2 policy?
Yes, you can surrender (cancel) your policy at any time. If you choose to surrender (cancel) your policy for its cash value, the person insured will lose the coverage, you will receive the surrende...
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What is the rider term for the FWD TPD Rider?
The rider’s term will follow the policy term of your FWD Future First policy. If you have a 10-year renewable term and no claim was made during the rider term, we will automatically renew the rider...