Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
I am the landlord of a residence that is rented out, can I buy FWD’s home insurance?
Yes, our policy caters to the Landlord’s needs. Coverage is provided for the furnishings you provide to the tenant, and rent protector in case you lose your rental income while the residence is und...
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What are the payment methods available for FWD Home insurance?
You can pay for FWD Home insurance by: Credit card/debit card (Visa and MasterCard) PayNow NEW
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When does a trip begin and end under FWD's travel insurance?
The trip begins the moment you leave your home or workplace to start your trip. It ends when you arrive home within a time limit of three hours after arriving back in Singapore, whichever is earlier.
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What is the difference between single trip and annual travel plans?
A single trip plan only covers one specific trip up to 180 days, whereas an annual travel trip plan will cover any trip made during the period of insurance, as long as one trip is less than 90 days.
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How long before the travel date can I buy travel insurance from FWD?
You can buy travel insurance from FWD up to 365 days before your scheduled trip.
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Which countries are excluded from FWD’s Personal Accident insurance plan?
Any country where the Ministry of Foreign Affairs of Singapore advises against travelling to or recommends postponing travel to are excluded.
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When does my cover start for FWD’s COVID-19 enhanced travel benefits?
Trip cancellation and loss of deposit cover from the date your trip is booked or 30 days before your trip starts, whichever is later. Coverage for trip disruption, emergency medical evacuation & ...
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Can I buy FWD’s COVID-19 Enhanced Travel Benefits if I am serving a Stay-Home Notice / Quarantine Order / have been in close contact with a confirmed COVID-19 patient in the past 14 days and awaiting my swab test results / performing my daily Rapid Test?
You are only allowed to purchase FWD’s COVID-19 Enhanced Travel Benefits after continuous negative results of your COVID tests (using a RTK or PCR).
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Must I inform FWD if I change my mobile number or email address for my FWD International Health insurance policy?
Yes. If you need to make any changes to your contact details such as mobile number or email address, please email us at contact.sg@fwd.com or call us at +65 68208888.
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Can someone else make payments for my FWD Heart Attack insurance?
The person paying for the protection and the person enjoying protection can be different. Please note the person covered must also be the policyholder.