Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Can I reinstate my FWD International Health insurance policy after it is terminated?
Unfortunately, you will not be able to reinstate a policy that has been terminated. If you wish to be covered, you can buy a new International Health policy from us here.
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I have purchased an FWD Future First policy for my child. Can I transfer the policy ownership to my child in the future?
When your child reaches 18 years of age or more, you may transfer the ownership to him/her. Simply call us at +65 6820 8888 and one of our friendly customer service representatives will assist you....
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Can I make changes to my FWD DIRECT – Term Life insurance coverage after I buy it?
Unfortunately, we are unable to accept changes to your sum assured, rider or period of insurance. If you would like to increase your cover, please purchase a new policy here.
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Can I get a summary of cover for reference for FWD Home insurance?
Yes, you can. Please click here for summary of cover.
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How will I know whether my Personal Accident policy is successfully purchased?
You will see a confirmation on your screen. At the same time, you will receive confirmation via SMS and email within an hour. We will email the following Personal Accident policy documents to you: ...
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Do I need to go for a medical check-up for FWD’s International Health insurance?
Medical check-up is not required. All you’ll need to do is to provide us with your medical reports or provide further details on your existing medical condition(s).
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Can I reinstate my FWD Heart Attack insurance policy?
Unfortunately, reinstatement isn’t allowed for this policy. If you wish to continue receiving protection from Heart Attack insurance, you may purchase a new policy here.
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If my maid becomes sick and visits a clinic, is she covered by FWD Maid insurance?
FWD Maid insurance’s base plan only covers outpatient medical expenses due to an accidental injury, dengue and zika for all plans. We also cover the Outpatient Medical Expenses Benefit due to illne...
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How do I make a claim for reimbursement of the emotional support and professional services under my FWD Future First policy?
Simply email us a copy of the receipts or send them to ‘lifeclaims.sg@fwd.com’. Alternatively, the Financial Adviser Representative may submit these receipts to us as well.
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Can I reinstate my FWD Stroke insurance policy?
Unfortunately, reinstatement isn’t allowed for this policy. If you wish to continue receiving protection from Stroke insurance, you may purchase a new policy here.