Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
Can I get a summary of cover for reference for FWD Home insurance?
Yes, you can. Please click here for summary of cover.
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Is terrorism covered under FWD's travel insurance?
Yes, you are protected for any claim that is directly caused by terrorism. This includes trip cancellation as a result of the country being restricted to travel by the Ministry of Foreign Affairs o...
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How will I know whether my Personal Accident policy is successfully purchased?
You will see a confirmation on your screen. At the same time, you will receive confirmation via SMS and email within an hour. We will email the following Personal Accident policy documents to you: ...
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Do I need to go for a medical check-up for FWD’s International Health insurance?
Medical check-up is not required. All you’ll need to do is to provide us with your medical reports or provide further details on your existing medical condition(s).
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Can I reinstate my FWD Heart Attack insurance policy?
Unfortunately, reinstatement isn’t allowed for this policy. If you wish to continue receiving protection from Heart Attack insurance, you may purchase a new policy here.
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If my maid becomes sick and visits a clinic, is she covered by FWD Maid insurance?
FWD Maid insurance’s base plan only covers outpatient medical expenses due to an accidental injury, dengue and zika for all plans. We also cover the Outpatient Medical Expenses Benefit due to illne...
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How do I make a claim for reimbursement of the emotional support and professional services under my FWD Future First policy?
Simply email us a copy of the receipts or send them to ‘lifeclaims.sg@fwd.com’. Alternatively, the Financial Adviser Representative may submit these receipts to us as well.
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Can I reinstate my FWD Stroke insurance policy?
Unfortunately, reinstatement isn’t allowed for this policy. If you wish to continue receiving protection from Stroke insurance, you may purchase a new policy here.
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What documents will I receive after I successfully buy FWD’s life or health insurance online?
You will receive the following documents: Official receipt,as proof of payment. Application Form, with your personal details and health declarations. Policy Schedule, which details the plan and be...
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Are there any precautions FWD suggests before I travel?
There is a publication from Ministry of Foreign Affairs of Singapore (MFA) that you can refer to here. Here are some points to take note of, which apply regardless of whether you are a Singaporean ...