Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
I entered my travel details wrongly. What should I do?
If you would like to make a change to your travel dates, extend your travel dates, or update your travel destination, please log in to your Online Services Account to make your changes. You will al...
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Is my cover active right away or do I have a waiting period? I may travel overseas sometimes, does FWD’s Personal Accident insurance product cover me?
For infectious disease and food poisoning, there is a 90-day waiting period from the coverage start date. If you are travelling overseas out of Singapore, the Personal Accident insurance product c...
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Can someone else make payment for my FWD International Health insurance?
The person who is paying for the protection and the person enjoying protection can be different.
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What are the payment frequencies and payment methods for FWD’s Heart Attack insurance?
We accept payment via credit, debit cards (Visa and MasterCard). Monthly Payments. If you choose to pay subsequent monthly instalments via credit or debit card, we will debit your premiums for the...
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Does FWD’s maid insurance cover my maid if she gets sick due to an illness or injured due to an accident while she is back in her home country during her home leave?
No, the cover does not extend while she is back at her home country during her home leave.
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What are the payment frequencies and payment methods for FWD’s Stroke insurance?
We accept payment via credit, debit cards (Visa and MasterCard). Monthly Payments.If you choose to pay subsequent monthly instalments via credit or debit card, we will debit your premiums for the ...
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Will I get a refund if I cancel my FWD DIRECT – Term Life insurance policy mid-term?
Unfortunately, there won’t be a refund. However, you’ll continue to enjoy coverage for the rest of the term for which you paid your premium.
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What happens if the Ministry of Foreign Affairs of Singapore issues a travel advisory when I am already there?
Please call our Emergency Assistance at +65 6322 2072 and we will assess the situation and advise you on what to do next.
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What happens if I want to cancel my travel insurance with FWD?
You can cancel your single trip travel insurance policy, any time before the trip start date and we will refund the amount you paid in full. Once the trip starts we recommend that you don’t cancel ...
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What is the ‘free look’ period for this Personal Accident policy?
The ‘free look’ period is 14 days during which you can cancel the policy and receive back your premium.