Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
I entered my details wrongly during my purchase and/or renewal of my Personal Accident insurance policy. What should I do?
Please e-mail us contact.sg@fwd.com immediately as any wrong information may affect your coverage.
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Is FWD’s International Health insurance different from Term Life insurance?
International Health is a medical plan that provides coverage for your hospitalisation and surgical needs. On the other hand, Term Life is a life insurance plan that pays a lump sum amount upon dea...
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Will my FWD Heart Attack insurance policy be renewed automatically?
Yes, to ensure you continue to enjoy uninterrupted coverage, we currently only offer recurring payments.
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When my maid travels with me or my family, is she covered?
Yes, she is covered under the policy for the related benefits.
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Will my FWD’s Stroke insurance policy be automatically renewed?
Yes. To ensure that you enjoy uninterrupted coverage, , we currently only offer recurring payments.
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If there is a refund due after I cancel or make change(s) to my policy, how do I receive the refund?
Any refunds will be returned to the credit card you purchased your travel insurance with.
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What is FWD International Health insurance?
FWD International Health is a medical plan that provides you with hospitalisation and surgical coverage within and outside of Singapore, which means that you have the flexibility to choose your pre...
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Will I get a refund if I cancel my FWD Stroke insurance policy mid-term?
Unfortunately, there won’t be a refund. However, you’ll continue to enjoy coverage for the rest of the period you’ve paid your premium for.
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Will I get a refund if I cancel my policy FWD’s Heart Attack insurance policy mid-term?
Unfortunately, there won’t be a refund. However, you’ll continue to enjoy coverage for the rest of the period you’ve paid your premium for.
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What are the payment frequencies and payment methods for FWD’s DIRECT – Term Life?
We accept payment via credit, debit cards (Visa and MasterCard). You can choose to make payment monthly or yearly. We will debit your premiums for the subsequent instalments from the same credit or...