Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
I have another insurance policy that will pay for the same accident. Can I claim from both?
Unfortunately, unless you want to claim under Personal Accident insurance benefits, you won’t be able to claim from multiple insurance policies for the same accident and we are only responsible to ...
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Must I inform FWD if I change my job?
Yes. If you change your job, please e-mail us at contact.sg@fwd.com. Any job change may affect your occupation class, your coverage and/or premium in your FWD Personal Accident insurance policy.
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Can I choose the countries where I will be covered for my FWD International Health insurance?
You have 4 options of coverage area to choose from: Worldwide Worldwide excluding USA including all countries in the world, other than USA and any of its territory, and sanctioned countries. As...
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Can I make changes to my FWD Stroke insurance coverage amount or benefits after I buy it?
Unfortunately, such changes are not allowed under Stroke insurance. However, if you wish to increase the protection amount, you may purchase a new policy here subject to combined protection amount ...
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Can I make changes to my FWD Heart Attack insurance coverage amount or benefits after I buy it?
Unfortunately, such changes are not allowed under Heart Attack insurance. However, if you wish to increase the protection amount, you may purchase a new policy here subject to combined protection a...
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When does my FWD DIRECT – Term Life insurance cover start?
It starts immediately after we issue your policy. However, the Critical Illness Benefit starts after a 90-day waiting period if you have certain conditions such as cancer or a heart attack. For a c...
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If my trip gets extended for reason(s) beyond my control, am I still covered under FWD’s travel insurance?
Yes, you are. If the reason is beyond your control, your policy will automatically be extended by the number of days mentioned in your travel insurance summary or until you reach home in Singapore,...
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What is covered under the hospitalisation benefit for FWD’s International Health insurance?
You are covered for the costs associated to any hospitalisation, such as hospital accommodation, surgery costs, diagnostic tests, ambulance fee and consultation fees. For the full list of benefits,...
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Can I transfer my FWD Heart Attack insurance to someone else?
No, the person insured and the owner of the policy for Heart Attack insurance must be the same.
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Can I buy FWD’s DIRECT – Term Life insurance and how do I buy it?
Yes, you can if you are between 18 and 65 years old (both inclusive) and a resident of Singapore holding a valid NRIC or FIN, provided your health conditions meet our criteria.