Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
How do deductibles work for FWD’s International Health insurance?
If you chose a deductible option of S$1,000: Event: Your medical bill is eligible for reimbursement under Hospitalisation Benefits with claim amount S$1,800. You will pay: S$1,000 We will pay: S$...
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Is FWD’s DIRECT – Term Life insurance renewable?
Yes, if you bought a five-year plan. But if you bought a 20-year plan, or an up-to-age-65 plan, then your insurance won’t be renewable.
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How does coinsurance work for FWD’s International Health insurance?
If you choose a coinsurance option of 10%: Event: Your bill under Outpatient or Dental and Vision Benefits, with claim amount S$180. You will pay: S$18 We will pay: S$162 Event: You make anothe...
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Can I buy FWD’s DIRECT – Term Life insurance for my parents and/or child(ren)?
Yes, you can, but do note that the person covered must also be the policyholder, and this person needs to be between 18 and 65 years old (both inclusive).
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Will I be covered if I relocate to another country for my FWD International Health insurance policy?
If you relocate to another country, you must notify us immediately as different regulations, Coverage Areas and premiums may apply. Your Country of Residence must remain within your chosen Coverage...
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Can someone help me buy my policy if my English isn’t good?
If your English is not good and you can’t understand the purchase flow, then we would encourage you to find someone you trust to help you. We call this person a Trusted Individual and define them a...
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For FWD’s DIRECT – Term Life insurance, will the policy be renewed automatically?
Yes. To ensure you continue to enjoy uninterrupted coverage, we currently only offer recurring payments.
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Will my FWD International Health insurance cover be affected if I’m currently undergoing medical treatment for an illness?
If you are currently undergoing medical treatment, please ensure that you indicate this while getting an online quote. This will enable us to provide you with an accurate quote. Please answer all h...
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If I miss a premium payment for my FWD International Health insurance policy, will my cover be affected?
You will not be able to access the direct settlement facility, obtain a letter of guarantee and emergency assistance services. However, we have a 60-day grace period for you to make your payments i...
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Can I cancel my FWD International Health insurance policy after the free-look period?
If you choose monthly payment frequency, there won’t be any refund. If you choose annual payment frequency, you’ll receive a refund for the unused portion of your premium after deducting an adminis...