Faith, your friendly assistant
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Recent activity by Faith, your friendly assistant-
What is reinstatement and how does it work?
If your policy (including any add-on rider plans) ends because of non-payment of policy premiums, you can reinstate it within the period stated in your policy contract. You cannot reinstate your po...
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I’ve missed a premium payment for my policy, what can I do?
Please email us at contact.sg@fwd.com and our friendly customer service representatives will assist you. You can also contact us at +65 6820 8888. Your policy will continue if you pay your overdue ...
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Can I change my policy’s premium payment frequency?
In general, for a regular premium insurance policy, the premium payment frequency can be changed and will be activated at your next premium due date. We may require you to top up if you change from...
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Which currency will I be charged for my policy?
Your premiums will be based on the currency you’ve selected for your policy. Please note that there may be currency conversion charges incurred on your credit card. For example, if you own a Singap...
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Does the 14-day free-look period only apply to new policies purchased?
Yes, the free-look period only applies to new policies. If you have bought a new policy, you will be given 14 days from the day you receive your policy to review your needs. Should you decide to ca...
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When does my cover start?
It starts as soon as your policy is issued. However, please note that there are specific waiting periods that will apply to your policy. Please refer to the policy contract for more information.
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How will I know whether my online purchase was successful or not?
When your purchase has been successful, you will see a confirmation on your screen, like this: At the same time, you will also receive confirmation via email and SMS. The email will contain your...
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How much cover should I choose for Life insurance?
It depends on your needs. You may want to consider how much income you would need if you are unable to work, and to pay for cost of medical treatment, care and rehabilitation. Do take into account ...
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What are the possible scenarios where FWD will not pay for my claim?
The most common scenarios for rejection of claims are: Making a false declaration; Accident not covered by the contract; Participation in criminal acts; Self-inflicted or willful acts; or Exa...
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Who can buy FWD’s Home Insurance?
You can buy FWD Home insurance if: You are 21 or older; you are a resident of Singapore possessing a valid NRIC or FIN; you are either the homeowner, landlord or tenant under the tenancy agreement...